- Report: #176880
Complaint Review: TRACFONE - MIAMI Florida
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Author Confirmed
Why?
TRACFONE
8390 NW 25TH ST. MIAMI, 33122 Florida, U.S.A.
Phone:
305-640-2000
Web:
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TRACFONE TRAC-FONE RESOLUTION CENTER WORTHLESS WASTE OF TIME, BETTER OFF TALKING TO THE IDIOT'S IN THEIR CUSTOMER SERVICE DEPT. MIAMI Florida
bought tracfone and forty minutes time on 12-08-05. this phone was defective, and so was the next one they sent. they have since sent six yes six more, all wrong model's i have only been able to make two call's. the phone i purchased from k-mart was a 1221, the next six they sent me were 2285 p.. poor phone's with outdated pull up antennas. tthe so called resolution center promised to make it right with 100 minutes of time, when the correct one finally arrived. icalled to activate it and now they know nothing of the compensation offer. this very unfortunate, because my attorney was on the line with me and their resolution person named veruska ext.53202. she has failed to return four of my phone call's, and turned it over to a rude no namer ext.53427 who also refuses to return call's. these people need to realize that this is the united states and not bum.... india. i will now sue in small claim's court. my advice is stay far away from this company, there are far to many good one's out there, to be treated like this. it is now 2-17-06 and i still don't have a working cell phone. p.s i would not pi-- down tracfone's throat if their gut's were on fire. thank you and have a nice day!
Charles
EAST TAWAS, Michigan
U.S.A.
Charles
EAST TAWAS, Michigan
U.S.A.
2 Updates & Rebuttals
Charles
EAST TAWAS,Michigan,
U.S.A.
problem resolved completely
#2Author of original report
Tue, March 21, 2006
my problem's with tracfone, have been resolved. thanks to the help of top management. this was a problem of misunderstanding, and communication, between myself and customer service. the executive officer, that interveined stated that customer service would be reveiwed, and corrected as needed. this has been a win win situation for tracfone, and myself. tracfone has shown they do care about customer's, and will go the distance, to keep it that way. thanks again to the executive dept, and i look forward to continuing my cellphone service with you. signed charles
Charles
EAST TAWAS,Michigan,
U.S.A.
tracfone corp. refused to resolve any of my problem's
#3Author of original report
Wed, February 22, 2006
tracfone has refused to resolve any of my problem's since i made my first purchase at k-mart 12-08-05. they have since sent six more phones, two more defective and five wrong model's. i have spent hours on the phone, with their customer service people, to no avail. at one point their resolution center, promised minute compensation, and later denied doing so. i have spent untold time on the phone with these resolution people, namely one named veruska ext. 53202 and a no name ext.53427 with no sucess. futhermore, neither will return my call's. since this nighmare began i have been able to make two call's, with only limited signal strength. while this circus has been continuing, my original warranty and minutes experation, are going down the drain. after rethinking my treatment with tracfone, i realize that their indian service employee's have very limited education, and understanding of the english language, and probably, little knowledge of good american business practice. also i doubt that tracfone, has a training program, for these people, allow's them little or no decision making authority. my complaint is with TRACFONE! i have now decided to settle this in small claim's court, and will keep you updated thank you
