Complaint Review: UPS Store #128 - Calgary Alberta

Dear ups, I would love to inform you in my horror story of using your business for my P/O Box.It All started July 21st 2015 when i went to your store #158, located at 1811 4 street SW Calgary Alberta T2S 1W2. I paid $85/3 months and a $20 REFUNDABLE key deposit for box 279.

Much to my amazement in that three months i received ~NO MAIL~. Registered letters, registered packages sent to surprise me from friends seemed to disappear into another dimension, all without my knowledge.

Monday October 19th 2015 i was to have a parcel sent from Canada post delivered to the address (let me know if you want the tracking to see what happened). The package was denied from the employee, and of course it was being sent back to the sender. October 13th 2015 was a unregistered (non-tracking) package sent to the above address, and yet there is nothing. Now October 19th 2015 i went to pay for another three months, but as it turned out it was the same day i found out that the UPS store was sending my packages back or letting them slip into another dimension insisting to be that ~NOTHING~ was received by them. The Canadian Post Employee has stressed the packages where rejected by the employee's. Who is telling the lie here? three packages, two registered letters and a letter i sent myself to that address last Thursday have ~NOT~ shown up, so you tell me.

Irate as anything, Wednesday (October 21st 2015) i was able to keep my tone even and asked for a refund. I was treated like a common criminal even though i had I.D saying it was me who owned that mail box and demanded a full refund of that mailbox, saying i would get another P/O Box through Canada Post. Imagine how i felt when the woman told me i should prove to her i had to go out to get a P/O Box somewhere else. But she took my credit card and did the refund. twenty minutes later she called to ask about the receipt for the renewal i did Monday. I said it was at home, then she said forget it. five minutes after that she called again saying she found it and argued on whether i paid cash or debit the first time, then demanded to know what location i was using for a P.O Box, and wanted to see a receipt as proof. Three hours later she called again demanding it -- employee stalking much? I mean i have screen shot the calls i got that day (all inbound and the times)

This would tell me that she went to look up my profile to use that information. This right here tells me you have a huge leak in the privacy of my information. Nice work., as i am sure you know there are laws about this right?

Anyway, went back to the store as they were closed yesterday to the public (but where there to answer the phones and sort mail -- not suspicious at all). She then proceeds to tell me that it was ~all~ my fault for paying cash, and that i would have to leave all original recipients with her and go back next week for the refund -- due to the fact she never did the refund on my credit card, spewing forth a lame excuse that because it was not input into UPS servers as ever taking my credit card it would not issue the refund (i later found out they only batch out on the P.O.S system once a week -- again not comforting and a huge issue with privacy here),

Then she proceeded to tell me i was trying to lie, even with a print out of my credit card transactions, only to try and put the blame on my paying Cash for the renewal. Amazing how she did not want to address the fact that ~all~ my mail was being bounced back, or disappearing into this other dimension, even going as far as calling my crazy and paranoid because they never got any of the packages (odd how Canada Post tracking says other wise huh?)

She called the store owner (who was on "Vacation"), and he got on the phone with me, saying she screwed up -- that there was no such thing as refunds, and deflected all my questions on where the hell my mail went. He then told me that if i was to get a refund, i would have to wait until Friday (what is today? oh right -- Friday) for it to be "processed" then i could get it Monday or Tuesday.

I stated i was not leaving until i got my FULL refund ($89.25 Plus $20 REFUNDABLE key deposit) and i was told too bad so sad -- yeah, as in i was not getting a refund. this meant that i paid them for doing lord knows what to my mail. YAY!)

. When i asked if the store owner wanted me to Escalate this situation, i got told and i quote "try little man. you cannot touch me". Nice work ethic of UPSr employee's!

So this "Little man" wants to warn all who might use UPS...A) they will take your money for a service, but not provide that service, B) Have huge Privacy issues C) they love to tamper with the mail that goes through Canada Post or United States Postal, Service, D) will belittle and slander you, At the proverbial end of the day, all i wanted was the two d**n packages that were supposed to be sent to me, but UPS Store #158 has now escalated this to something way more. Sincerely : "the little man"