- Report: #317473
Complaint Review: Video Professor Inc - Denver Colorado
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Video Professor Inc
12055 W 2nd Pl Denver, 80228 Colorado, U.S.A.
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Video Professor, Inc TV ads promise giveaway ($6.95 S&H) then charge CC 89.95 in 10 days Denver Colorado
Millions of people see an endless succession of ads by this smiling Video Professor on CNN or CNN Headline News. He says, and I can quote. "I want to GIVE you one of my courses, because I know that you'll come back to me for all your computing learning needs." I've heard it a thousand times. I knew he would charge enough to cover the CDs and so it was. When you call the number, they tell you you only have to pay S&H of $6.95. AOK.
Then, the merchandise arrives, and one finds that HE IS ALLOWING 10 DAYS FOR EVALUATION, AND THEN HE IS CHARGING $89.95 FOR THE COURSE. I am in Costa Rica, and the merchandise was forwarded to me from Miami. THEN there is a line on page 6 of a small book included that says "to choose my next title or to discontinue shipments, simply call 1-800-519-4110", where a guy starts out melodiously, but has much experience in dealing with irate callers, tells me that all that is explained on page 5 of the document in the box. I say "Big Deal, the guy says he'll GIVE it to me and then sends a box which has a form (which you very well may not read) which says he's going to charge my card another $90 in 10 days." So the guy on the phone says that he will give me return info and I can send it back.
1) He GAVE it to me, I paid his $6.95, and done. I don't have any reason to return it.
2) I don't have any motivation to package this up and send it back from Costa Rica. That ends my story.
I will watch for such charges on my card and dispute them as they arrive, but I don't know if that will work. I am really upset about the charge, but a whole lot more that I let myself accept this offer. I'm a 75 year old engineer, and I knew it smelled bad from the beginning, but as I said, Millions watch CNN and he's on every day. He's got to be making a fortune, says he's been doing this for 18 years. Well, I can rant on, but that tells it all.
1) I just want to keep the stuff as promised, without additional charge.
2) In my heart I think the man should change his ways or stop doing business.
Charley
Miami, Florida
U.S.A.
Then, the merchandise arrives, and one finds that HE IS ALLOWING 10 DAYS FOR EVALUATION, AND THEN HE IS CHARGING $89.95 FOR THE COURSE. I am in Costa Rica, and the merchandise was forwarded to me from Miami. THEN there is a line on page 6 of a small book included that says "to choose my next title or to discontinue shipments, simply call 1-800-519-4110", where a guy starts out melodiously, but has much experience in dealing with irate callers, tells me that all that is explained on page 5 of the document in the box. I say "Big Deal, the guy says he'll GIVE it to me and then sends a box which has a form (which you very well may not read) which says he's going to charge my card another $90 in 10 days." So the guy on the phone says that he will give me return info and I can send it back.
1) He GAVE it to me, I paid his $6.95, and done. I don't have any reason to return it.
2) I don't have any motivation to package this up and send it back from Costa Rica. That ends my story.
I will watch for such charges on my card and dispute them as they arrive, but I don't know if that will work. I am really upset about the charge, but a whole lot more that I let myself accept this offer. I'm a 75 year old engineer, and I knew it smelled bad from the beginning, but as I said, Millions watch CNN and he's on every day. He's got to be making a fortune, says he's been doing this for 18 years. Well, I can rant on, but that tells it all.
1) I just want to keep the stuff as promised, without additional charge.
2) In my heart I think the man should change his ways or stop doing business.
Charley
Miami, Florida
U.S.A.
5 Updates & Rebuttals
Nanshe
Granite Falls,North Carolina,
U.S.A.
In Response to Bucky
#2Consumer Suggestion
Fri, June 20, 2008
Thank you for your diagnosis, Dr Freud. Now if you would step away from your computer and the psychology Web sites, you might what to rethink your morally wrong quote -- the world of business is governed by legal ethics, not altruism.
Bucky1265
Yukon,Oklahoma,
U.S.A.
"Caveat Emptor" Is Not A Legitimate Excuse.
#3Consumer Comment
Fri, May 23, 2008
There are companies out there who try to justify themselves by saying "it's not our fault the customer didn't read the fine print." This may be legally legitimate in many cases, but I.M.H.O. just because something is legal, that doesn't mean it is morally right. There are companies who purposely bury in the fine print anything they know that a customer in their right mind would normally object to if made aware. When the customer is dissatisfied, the company uses the "caveat emptor" excuse to get themselves off the hook. I really don't care if a company says "oh, we'll fix it for you." The practice is still morally wrong and highly unethical, regardless of whether or not it may be legal. A common trait amongst scammers and con artists is to blame their victim. Another common trait for con artists is to use any means they can, both legal and illegal, to bully any critics into silence. The psychological profile of a con artist often includes paranoia, megalomania, and often a hysterically heightened persecution complex. A typical bully tactic often used is the threat of lawsuit. Whenever I see a company leader exhibit those traits to an extreme, I make sure I never do business with that company.
Anne
Denver,Colorado,
U.S.A.
Video Professor Response
#4UPDATE Employee
Mon, April 21, 2008
Video Professor is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day. You may also email us by visiting www.letvideoprofessorhelp.com
Nanshe
Granite Falls,North Carolina,
U.S.A.
Video Professor
#5Consumer Suggestion
Sat, April 12, 2008
Did you call and order the CDs from Video Professor? If you indeed called the toll free number, the operators are required to disclose all the information on the terms and conditions of VP. Just because you weren't paying attention to the the terms as they were being read to you, is not the company's fault. And, just because you didn't bother to read the terms when you received the CDs, still does not make the company at fault. Next time you order a mail order product, listen to the terms of the offer, because a lot of these companies bank on that the fact you won't be paying attention. If an offer sounds too good to be true, it usually is. Let the buyer beware.
Chuan K
Thousand Oaks,California,
U.S.A.
Video Professor
#6REBUTTAL Individual responds
Sat, March 29, 2008
Whats going on here??? Nothing is for free, gohead logon to www.videoprofessor.com. In there , you get to free trail leason, for 14 days, then He will charge you for the lesson. I can choose any subject, for only 6.95. If you don't like it, you can return it, for a full refund.
