- Report: #442502
Complaint Review: Video Professor - Nationwide Internet
-
Author Confirmed
Why?
Video Professor
Nationwide, Internet, U.S.A.
Phone:
1-800-525-7763
Web:
N/A
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Business Rating:
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Video Professor video professor sends me cds about protecting myself from scams on the internet and then scams me on the internet Internet
I was originally billed $10.56 CDN on my American express card which I was fine with, to my knowledge this was the extent of my business with video professor. On 03/31/2009 VIDEO PROFESSOR INC Lakewood then decided to charge another $237.38 CND to my American express card for no reason. I want this money back. I have called American express and they are sending me a form to repute this charge, I have called video professor and left my number for callback. I contacted the website that originally referred me to video professor as a bonus program. So far I have heard nothing back from the two companies in question. Ironically the title I chose was "Protect yourself online: viruses, SCAMS and social networking". What a joke.
Craig
London, Ontario
Canada
Craig
London, Ontario
Canada
3 Updates & Rebuttals
Mike
Lake Worth,Florida,
U.S.A.
And you have no connection to them?
#2Consumer Comment
Sun, April 19, 2009
Dear Ashley Your Position/Job Title/Job Function/Relationship with this Company is?
Anne
Denver,Colorado,
U.S.A.
V.P. Response
#3UPDATE Employee
Thu, April 16, 2009
V.P. is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day.
Ashley
Springfield,Missouri,
U.S.A.
Trial subscription
#4Consumer Suggestion
Fri, April 10, 2009
Did you cancel your trial subscription after receiving the disks? Their website clearly states that you purchase a 10 day trial for your $8.51 (I'm assuming the 10.56 is with shipping) and if at the end of the 10 days you do not cancel your subscription you will be billed for the software. From their website: Video Professor believes that once you try our lessons, you'll come back to us for all of your computer learning needs! When you order online, any TWO of the three computer tutorial CD-ROMs are yours FREE with no further obligation, PERIOD. Take 10 days to decide if you want to keep the complete set of CDs. After your 10-day free trial, if you decide to keep the complete set, we'll conveniently bill your credit card $189.95. If you decide to return any one of the lessons, simply call our Customer Care number and you will be charged nothing more, and get to keep two computer learning CD-ROMS, FREE! Have you done this? Q: What is Video Professor's Return Policy? A: You have up to 30 days from the ship date to return your lesson(s). If you would like to return your lesson(s) (at the then-current exchange rate for Canadians), please contact us at 1-800-519-4110, send back your three CDs, and we will refund your shipping & processing fee upon your request. A Return Authorization Number MUST appear on the outside of any returned lesson. Returning a lesson without this number can result in your credit card being charged if we can't locate your account to stop billing. Any requests for refunds AFTER 30 days are subject to review and refusal at Video Professor's sole discretion. Special promotions and incentives may not be combined. It seems they have a system in place to take care of your complaint. You say you contacted american express, but you never say you contacted video professor about your billing. Did you discuss it with them first? The charge is legitimate if you did not cancel in the 10 day period. You now need to seek a refund within the 30 day period.
