- Report: #200197
Complaint Review: Von Busch And Sons Refuse - Lincoln Nebraska
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Author Confirmed
Why?
Von Busch And Sons Refuse
PO Box 22128 Lincoln, 68542-2128 Nebraska, U.S.A.
Phone:
402-475-5197
Web:
N/A
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Von Busch And Sons Refuse ripoff Never trust anyone that says something won't cost you!! Lincoln Nebraska
I was considering MAYBE getting a little dumpster for some trash I had from a garage we were working on. When I talked to the someday owner of Vonbusch Refuse Mr Bruce Vonbusch he said he would stop by and see what I had. When he got here he mentioned he had a roll-off sitting there not being used and that I could use it. I asked what that would cost and he said not to worry about it and that we could wrok something out later, which meant to me it wasn't going to cost me anything. After having the roll-off awhile and then they come and get it I get a bill in the mail for 122.00.
I than call Bruce whom says he will take care of the bill I got.I than the following month get another bill and decide to send a letter to the Company letting them know I am not paying this bill becuase I was told it was not going to cost me anything.The office manager at the company than calls me up and is very rude to me on the phone.I try to tell her to talk to Bruce about this matter becuase he is the one who told me it wasn't going to cost me anything but she will not listen to me.She said they were going to send it to collections and that they were going to put a lien on the house and she hung up on me.Not real sure how they are going to put a lien on a house I do not own but whatever. Come to find out when the office manager asked Bruce about what he said to me he flat out lied and said he never told me it was free. I than tried to call him about 20 times and he will not answer his phone now.I have been told now that I am not the only one Bruce has done this to and feel that people need to know not to work with this man as he will rip you off in the long run.
Nicholas
Lincoln, Nebraska
U.S.A.
I than call Bruce whom says he will take care of the bill I got.I than the following month get another bill and decide to send a letter to the Company letting them know I am not paying this bill becuase I was told it was not going to cost me anything.The office manager at the company than calls me up and is very rude to me on the phone.I try to tell her to talk to Bruce about this matter becuase he is the one who told me it wasn't going to cost me anything but she will not listen to me.She said they were going to send it to collections and that they were going to put a lien on the house and she hung up on me.Not real sure how they are going to put a lien on a house I do not own but whatever. Come to find out when the office manager asked Bruce about what he said to me he flat out lied and said he never told me it was free. I than tried to call him about 20 times and he will not answer his phone now.I have been told now that I am not the only one Bruce has done this to and feel that people need to know not to work with this man as he will rip you off in the long run.
Nicholas
Lincoln, Nebraska
U.S.A.
2 Updates & Rebuttals
June
Lincoln,Nebraska,
U.S.A.
A Pleased Customer
#2Consumer Comment
Tue, December 19, 2006
This is in response to the Rip-off Report filed by Nykki. It is so incorrect for this to be published against a company without finding out the complete and accurate information. The affect this has on a persons business and livelihood can be devistating. I have been a customer with VonBusch and Sons Refuse for 41 years. They have been an honest and professional garbage service. Having many situations come up where additional equipment was required for my business, the VonBusch's have always been there to assist. They have always made knowledgable the procedures and cost of all the quipment delivered. Whether it be a friend or relative, there is cost in running a business and this must be maintained. With Nykki having recently been employed with the VonBusch and Sons Refuse, she would be completely informed of these procedures and the expenses that go along with it. For her to assume there would be no cost is wrong of her and using her past employment as a leverage. I would hope that anyone reading her Rip-off Report would investigate all the information before placing judgement on a business.
Bruce
Lincoln,Nebraska,
U.S.A.
Operations Manager
#3REBUTTAL Individual responds
Mon, November 06, 2006
I was just informed about this "report" and felt the need to respond. The "Nicholas" that filed this complaint is actually "Nykki", the former office manager of our company. She was terminated on Nov. 28, 2003, the grounds for her termination are irrelevant to this situation so they will not be disclosed. On April 26, 2006 she called our office requesting a roll-off for a project at her place of residence. I went to the location to see what size of roll-off she would need. When she asked how much it would cost I informed her that "we would take good care of her, and we would figure that out later". My thinking was that if she would resume her residential garbage service with us I would give her a discount on the roll-off. She cancelled her residential service with us after her termination. This did not happen. I never said we "had a roll-off sitting that was not being used". She worked for us for a little over 3 months and is aware of how a roll-off company operates. Our office notified her on May 25, 2006 to let her know we would be their the next day to pick the roll-off as it had been 30 days since it was delivered. Our normal time limit for a roll-off to be on a job site without being emptied is 10 days. We picked up the roll-off on May 26, 2006. The bill was sent out, she did call and talked to the office manager and said she refused to pay the bill and was very rude. Our office manager informed her that any bills not paid are turned over to collections, and eventually a mechanics lien would be placed on the property if it couldn't be resolved. This practice she was well aware of considering her job title while she worked here. I never told her that any services provided by our company would be free. It is true that I stopped answering her phone calls because it wasn't getting us any where. It should be noted that the conversation with our office manager took place on July 7, 2006. She then had someone come in on the following Monday (July 10th), and paid the bill in full. Bruce Lincoln, Ne.
