- Report: #793163
Complaint Review: Warrantech Repairmaster - Internet
Reported By:
emotpix -
s orange, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Warrantech Repairmaster
Internet, United States of America
Phone:
(877) 263-7403
Web:
warrantech.com or repairmaster.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Warrantech Repairmaster Repair Master TERRIBLE SERVICE, INEPT CUSTOMER SERVICE Internet
The worst experience I've ever had when it comes to service. Our Bosch dishwasher was under extended warranty from Warrantech AKA Repairmaster. American Home Appliance in New Jersey was listed as a service provider. Let's just say that if this is who Warrantech and Repairmaster contract with, you'd be better off buying a warranty from Sears or some other provider. It took FIVE MONTHS to get my dishwasher properly repaired. Originally it was leaking. The guy came out, said it needed a door seal. It wasn't until a month later in early August I realized I hadn't heard from them. Didn't end up getting an appt until after the hurricane, and then it was a nightmare getting hold of them because their office had flooded. Horrible phone system and inept customer service people. Cut to: The guy comes out finally, installs the seal, says it's fine, then it started leaking that night and a day later the motor died mysteriously. So, called again, and this time the guy tells me it's the motor AND another seal. Said a week for parts. ONE MONTH LATER, I schedule the appt, and the repair guy calls in the morning saying he wasn't authorized on the labor so he wasn't coming until it was straightened out. After nightmare phone tag, they end up telling the guy not to go to the service call because they said I should have called their office. Apparently you have to make several confirmation calls. I was so furious I left THREE messages for the owner Joe Mancuso. No call back. Called warrantech and they called, and the jokers call me back WHILE I'm on the phone with Warrantech. Then I call back three times and get disconnected after two rings, then get their voice mail. Because parts had been ordered Warrantech wouldn't do anything and today the joker comes again (at least he showed up) and 5 min in proceeds to tell me I have to HIRE someone to take the dishwasher out. IDIOTS! The owner showed (one point for Joe) and handled it. I laughed when he told me they can repair other appliances. Sorry Joe, your company is horrible and your people are lousy at communication. Fingers crossed I don't have another issue, but if I do, I will NOT work with these people again. TERRIBLE! DO NOT WASTE YOUR TIME!
2 Updates & Rebuttals
American Home
Pequannock,New Jersey,
United States of America
GETTING ONLY ONE SIDE
#2REBUTTAL Owner of company
Thu, November 03, 2011
This is in response to Sarah Nichols -Eisenstein review. When people start calling other people names it usually means they have no valid augment. If she was this unhappy she could have spoken to me direct while I was at her home then I could have addressed
her concerns. Instead she acted like everything was ok and then wrote this review so I couldn't respond. As far as the repair on her dishwasher she had two separate issues. The first was a bad door seal which we replaced. According to our records we received a call 6 days after the first repair was done. The second repair was a different complaint and the motor was leaking underneath. There are hundreds of parts in a dishwasher so it is no mystery to anyone with common sense you could have a second problem. You have to understand also that you are dealing with two different companies and we have to follow certain procedures,and get authorization before we can order anything . A lot of times parts are on back order and the customer blame us. She was very difficult to schedule which is why it took so long and was nasty to everyone in our office. The day we had scheduled for her appointment she was told we would call in the morning to confirm. The Tech and the
office called to confirm and no one answered the phone. We do not send technicians out unless we are sure someone is home. I can not tell you how many times people say they will be there and then not be home.
As far as the installation, the dishwasher was jammed in to far and the tech didn't want to damage anything and the customer wouldn't sign a release. It is our policy to have a release signed if the unit is not installed properly. Unfortunately we were displaced from our office for three and half weeks by the flood and we had 18 inches of water in the
office. We were working with one phone line and cell phones so It was difficult to contact us. After six weeks we are finally back in. It was a very bad time, and there were delays, and it was a mess to say the least when you have to move out in 30 minutes. We do apologize for any delays but we tried to do the best we could with the situation we were
in. I do not think these reviews are fair because you only get one side of the story and a lot of them are old. You should have to give your full name and email address to give reviews. We service more than 10000 customers a year and have been in business more that 25 years. We try to satisfy all our customers but sometimes you just can't. Don't believe
anything you read with only one side
Nancy
Bedford,Texas,
United States of America
Thank you for letting us help
#3UPDATE Employee
Mon, October 31, 2011
We value all of our customers and take any complaints very seriously. Thank you for allowing us the opportunity to assist you.
