- Report: #380423
Complaint Review: Web.com - Atlanta Georgia
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Author Confirmed
Why?
Web.com
web.com Atlanta, Georgia, U.S.A.
Phone:
800-932-4678
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Web.com Easy to sign up, impossible to cancel. Atlanta Georgia
I received an email from WEB.COM announcing a raise in monthly subscription rates. On Thursday, October 9th 12:00pm, I placed a call to web.com's cancellation line in order to cancel my service. I waited on hold for approximately 35 minutes and had to hang up (unserved) because my lunch break had ended.
Saturday, October 11th, I placed another call around 3:30pm and waited on hold another 30 minutes. Frustrated, I hung up and dialed their technical support number. A human being picked up almost immediately and proceeded to take my information and transferred me to customer service. It is now 5:09pm and I have been on hold for 1 hour and 19 minutes. (still on hold now.)
Pixel
Morton Grove, Illinois
U.S.A.
Saturday, October 11th, I placed another call around 3:30pm and waited on hold another 30 minutes. Frustrated, I hung up and dialed their technical support number. A human being picked up almost immediately and proceeded to take my information and transferred me to customer service. It is now 5:09pm and I have been on hold for 1 hour and 19 minutes. (still on hold now.)
Pixel
Morton Grove, Illinois
U.S.A.
