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  • Report:  #1249745

Complaint Review: Web.com - Internet

Reported By:
Sam - Phelan, California, USA
Submitted:
Updated:

Web.com
Internet, USA
Phone:
800-932-4678
Web:
www.web.com
Categories:
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Do not trust anything Web.com tells you, all they want to do is take you’re hard earn money and keep lying to you. When I had first developed and published my website my pages were found in Google search with ease in the first few pages in search. I had went back and added two more pages to my website and change the name to two of my existing pages. After I had did this I could not find in Google search my two new pages and had the error code 404 page cannot be found when I search for my old page names. I had went back and change the page names to the original names and was able to find these pages with no 404 page error code. This told me Google has not recrawl my website. The old pages URL fil names then were change back to the new page names. The two existing pages when I retitled the pages it will change the URL page file index name. Did not think much of this at the time I had done this, thinking Google would recrawl my website to find my pages URLs index pages. I had called support at Web.com about this and was told Google will recrawl my website about every 45 to 60 days to find any changes that have been done to the site. This is lie number one Google did not recrawl my site. I than tried to do this myself with Google webmaster tools, but Web.com webmaster tools do not support the type of files that Google uses to have your website URLs resubmitted nor your sitemap. Called Web.com support and was told they have no control over Google and could not help me unless I would let their SEO marking service fix this problem and sign up for a one year contact around $100.00 per month. Devin Roberts with marking told me he understands my problem with Google and if I agree to sing up for Web.com marking services they can have Google recrawl my website and all my pages would be found in search and would not have any 404 error page cannot be found. I had a long conversation with Devon Roberts over the telephone several times including follow up emails addressing my problem and how Web.com will resolve the issue with Google. I agreed and accepted to Web.com marking services. Devin told me I can call him anytime for support for my account. Lie number two Devin Roberts did not have marking address the issues I have with Google. The only way I could find my website was to type in my domain name but what good is this if someone is searching for an item you are selling. Finding what I’m selling is whole purpose of the website. I had called and complain to Web.com and sent an email to Devin Roberts about this. Web.com told me they cannot help me with Google, and the lire Devon Roberts never had the balls to respond to my email or call me back. NEVER TRUST ANYTHING DEVIN ROBERTS AND WEB.COM TELLS YOU. ALL THEY WANT TO DO IS TO TAKE AWAY AS MUCH MONEY THEY CAN FROM YOU. When I closed my account with Web.com I was asked why I am closing my account. I explain the problem I’m having. Was final told the truth what can be done is to republish my website under a different domain name so Google can crawl my website under a different domain name. Word of advice when you develop a website yourself. Create all the pages you will ever have even if you have nothing on some of the pages before you ever first publish your website. Do not change any of you page names after you had published your site. If you do this you will not have any issues with finding yourself on Google search and you do not need to pay Web.com for marking services to be found in search.



1 Updates & Rebuttals

Executive Support Team

Jacksonville,
Florida,
USA
SEO Issues

#2UPDATE Employee

Fri, September 04, 2015

Dear Sam from Phelan, CA,

We are sorry to hear about your troubles with our SEO and website optimization services and hope that there was no confusion. We are one of only a handful of Google Premiere Partners and a Google AdWords Partner since 2006. We do take great pride in our website design, search engine marketing and search optimization services, which typically involve a great number of variables. If your issue was not resolved to your satisfaction, then we ask that you contact us here with your details so we can investigate if there is anything further we can do to assist: http://feedback.web.com/x1tk/

Sincerely,

Executive Support 

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