- Report: #1328535
Complaint Review: Web.com - Internet
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Why?
Web.com
Internet, USA
Web:
web.com
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Web.com, Network Solutions Rip Off, Scam, Horrible Customer Service Internet
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I personally called, set up, and paid for services with Web.com. Upon creating my account and charging my debit, Web.com took it upon themselves to associate my account with someone elses becuase my phone number matched a previously known number in thier system.
After a short while (less than 30 days), things didnt go to plan and I needed to cancel thier services. Upon calling I was told that I wasnt the Primary account holder and that I couldnt cancel without the required paperwork. I thought ok, well thats not right at all, I called, I paid, I hired you, how can this be anyone elses account!? I then filled the paper work like they said and cancelled my account, or so I thought. After a month went by they were still charging me so I called again only to get the very same response..that the account wasnt mine!
Outraged at all of this I demanded that my account be cancelled and that I recieve a refund. The operator told me that we could access my account as long as she could call the number on file and I answered. I did in fact answer and they told me once again that my account was cancelled, only to find out in one months time that they were still charging me money!!!!
Words cant describe how frustrating this all was, Especiually since I had to wait on hold for extended periods of time everytime I dealt with them. I then cancelled my checking account, and filed a report with the BBB. Web.com insists that they provided sufficent service and no refund is in order.
Wrong Web.com, you provided no service, not even customer service. Your service may be functional, but only if everything goes swimmingly. The moment you try to cancell or get a refund they hit you with a massive run around, and horrible customer service. You spend so much time on hold and being transfered, and lied to that the average person would just cut thier losses and be done.
Lucky that im not average!! I'll tell my story to as many people as possible and ward off as many potiential customers as possible in hopes to save as many people as I can from going through web.com's crap service.
