Complaint Review: Well Fargo Bank - Pasadena California

So, let me tell you how we underwent a very embarring moment at a local postal service, not to mention the time spent on line to get to the cashier. It all started when my husband was denied accesss to using his card at the post office. I called customer service for an answere as to why was he denied. I was informed that I could not get any information about the card (although I am an account holder 100%) that my husband was carring because he needed to be present. I patiently accepted the teller's answere. So I continue to ask if she can check on the card that I was carring in my possetion. She informed me that the daily limit was $310.00 and the purchase was for more the money allowed. So I decided to go a postal office near me. To find out that I was denied access as well...>???

I called the bank one more time. I remember then that my card had a $500. 00 limit. My first question was when was this dropped to $310.00, why was I not notified. The response I got was so ridiculous, I was told that a new card had been re-issued to upgrade that card. I did not get an answer when or why was it changed without my notification. Teller said that he was going to conect me to someone that had authorization to do, that I was on hold for a very long time, finally same person returned stating that it was not possible to do that with my card, and a new card was being issued. By this time my husband and I were at the same location. I proceeded on to tell the teller that my husbands card was just reissued and if this can be changed on his card. I was given the same response, I could not get information on his card. I put my husband on the phone, he was told to hold the line. His wait was slightly shorter. A lady came on to the phone and introduced herself as a fraud investigator. She aske my husband what can I do for you? My husband was very annouyed because we thought the previous teller had informed her already. But he still replyed to her question, he wanted to change the cash limit. (All this time she is on speaker) She begun saying that our cards were cancelled. She stated that some transactions had been attemped on our cards through the internet or by phone. I asked when she stated on July 29th 2008, It is August 14 and I am berely finding out something has been going on on my account! I was so upset! I asked why was I not aware of the situation. The investigator said that they had attempted to contact us by phone and left several messages to inform us. She tryed to confused us and asked did you get a messages. My husband thought she was asking if he got a message while trying to use the card He was confused and frustrated, His answere yes. I got on the phone and said to the lady no we did not get a messages she insisted that he had already stated his responsed and that was final. I asked why they didnt notify as in writing. She said they was not their proceedure....????They notify people for everthing except your account is undergoing a potetial fraud investigation??? That is ridiculous. Also why were the cards not closed before or as soon as the fraud was detected?? Mind you this is the place we all trust our money to be safe and secure. We have been using the card for the past two weeks, at the market, gas and what not. I asked her if she can tell me how exatly was my card used, where, when. She reponded she could not give me any further information

I was not satified with her response, so I called again to see what were the notes on my account. Wow, was I suprised when I was told the many customers card's information was stolen from Marshall, TJ Max, Vons, DSW and were duplicated. Where is the high tech security that Wells Fargo Bank claims???

This different information led me to believe something fishy is realy happening with Wells Fargo Bank. 1. My card was used over the internet or phone.

2. My card information was stolen.

I wanted to hear it from a live person! That my information was stolen....My next move, I walked into a Well Fargo bank. I requested to speak to a manager of the branch. A man came to assist me. When I explained the situation he got on the phone. His got a response that the account holders had closed the card due to a potential fraud pending on the cards. WOW! another thing. I was so upset at the fact that no one seemed to know what is going on with the account. I repeat this is were I trust my money will be when I needed it. I responded, that NO WAY nor my husband or me made any type of report. I demanded a real answere.

He offered to call the investigator whom I had talked to before to see if she can provide more information. He made the call and even he was put on hold for quite a while. I was not able to wait. So I provided my cell phone number and asked to be contacted as soon as he got an answere. The man was very polite and respectully and promised to call me. About an hour later her returned with an explanation, that someone had attempted to used our card on line and that when the suspects were asked to provided the security code on the back of the cards, the number wer entered incorrectly several times. The bank authomatically closed the cards.

This is all a lie, as mentioned before I have been using these cards for the past 2 weeks.

They are money hungry living monsters who lie and deceive people to get richer. My conclution is, that they lie about simple things related to your own account. How can we trust them in handling our monies????

Oh, yes money hungry monters love to slap people with overdraft fees your account left and right. I overdrafted my acount by $3.00 dollars and was charged $35.00 what? it just dose not make sense.

I really agree with other in making them pay back to many people they are ripping off. and making a state law that makes sense in which they must abide by to have a more standarized fee charges.

May

ALTADENA, California

U.S.A.