- Report: #1174244
Complaint Review: Western Dental Corporate - Orange California
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Western Dental Corporate
530 S Main St. Orange, 92868 California, USA
Phone:
(800) 579-3783
Web:
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Western Dental Corporate shady business practices Orange California
Ok, where do I start? One year ago, I took my daughter to the western dental in Orange, Ca. She paid the $89 first time visit which included x-rays, checkup and cleaning. Dr. tells my daughter she needs 3 root canals and that they would run her credit in regards to payment options. They run it and tell her that her credit came back a '0'. Huh? She has(had) excellent credit. They proceeded to tell her they needed $1,800 down to start treatment and then monthly payments of $100. She declined the root canals and they told her they will close the estimate since she did not want more services. She checks her credit one month ago and finds out that in fact, western dental reported her to all three credit bureaus for non-payment and late.She then disputes it and western dental reported again to the 3 credit bureaus, this time with a '0' balance. The problem is, because they erroneously reported her last yr. and 3 weeks ago, those 2 dings are still on her credit for 7 yrs. Due to the fact that it was their screw up from the beginning, those 2 false dings should be removed because as is, it looks like she owed the money and paid it off, which was not the case. We have constantly called their corporate office to seek answers and resolution but to no avail. Everytime we called, they would either hang up on us or send us to a 'supervisor' whose voice boxes were always full. We keep getting rude people and the run around.
I, myself, went into the Claremont, Ca. office just to see if I received the same treatment. Sure enough I did. I paid the $89 for the first time visit and was escorted to the back. The whole time there were two ladies from finance following me around, including during my treatment, discussing my credit and payment options for a bridge or implant that they 'strongly' recommended I have after I have a tooth removed. They also told me my credit came back '0'. Their exact words were,"It doesn't mean your credit is good or bad, it just comes up as a 0". Hmmm, Very suspicious. Needless to say, I declined further treatment and made sure they closed any possible records that would make me responsible for any future payments. Legal advice did not help. Basically there is not enough money for attorney to go after and take the case on a contingency basis. Sure he could probably have those dings removed altogether, but it would cost me $4,000 that I don't have. As a result, my daughters' credit has suffered greatly. I am also seeking the help of consumer advocates you see on the news channels. They just can't get away with this!
