- Report: #1202580
Complaint Review: WESTERN DENTAL - North Hollywood California
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WESTERN DENTAL
12700 Sherman Way North Hollywood, 91605 California, USA
Phone:
(818)493-4315
Web:
westerndental.com
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WESTERN DENTAL DR. SATARI *MEAT MARKET CLINIC TAKES ADVANTAGE OF STATE AIDED RECIPIENTS & GOVT. FUNDS!* North Hollywood California
Western Dental is a meat market clinic that takes advantage of state aided recipients and govt. assistance programs. I took my disabled daughter there once previously & had such a bad experience swore I would never go there again. Well, shame on me. It was only because I was under the mistaken impression Western Dental was the only Medi-cal approved dental ofc. where my daughter could get dentures. WRONG! There are several other reputable pvt. practice dentists! Had I known this, I would have never subjected us to this Western Dental nightmare again! First was the lengthy 1 hr. lobby wait (although much faster than last time.) Then she was whisked away (I was not allowed) for the mandatory X-rays ~ X-rays are their big guaranteed payoff on all patients from Medi-cal) followed by sitting in an open area dental chair, left waiting for another 1/2 hr. for the dentist/price assistant team to come over. The dentist, Dr. Satori (in case he gave me an alias because I cannot find him licensed under the Ca. State Dental Board) he is the tall, skinny, bald guy) accused me of being "condescending" when I asked him if they always work together as a team (he was unwilling to begin alone.)
He never once asked us why we were there, instead, was more interested on naming off all the teeth that needed dental work than focusing on why we were there or answering our questions. Every question asked, he pushed off on the pricing assistant. At one point he even had the audacity to ask why I was doing all the talking for my (mentally ill) daughter. As if that was any of his business!
He rudely walked away & started on another patient before finishing up w/ us, so we had to once again wait for him to return since the assistant could not answer the questions he had refused to answer. It was like "pulling teeth" to get our questions answered or to have both "team members" there at the same time! When he finally returned, he said she could not get the free dentures from Medi-cal since she still had teeth remaining in the back of her mouth. Why didn't they just tell us that on the phone & save us the trip there? Because they would not be able to charge Medi-cal for (un-needed) X-rays! Any of the other costly options (implants, bridges, flippers) would have to have been out of her own pocket as he was only willing to do what HE wanted to do, not what SHE wanted. Western Dental gets away with these tactics because many of the people who come to them seeking help are uneducated, disabled and/or poverty stricken and don't have a voice to speak up for themselves or their rights. Most dentists offer free consultations and some offer free X-rays.
PATIENTS NEED TO REPORT PROVIDERS COMMITTING MEDI-CAL FRAUD.
1 Updates & Rebuttals
Western Dental
Orange,California,
Western Dental Patient Care
#2UPDATE Employee
Tue, January 20, 2015
Hi William,
Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information. We invite you to contact us at (855) 779-7678 or email me, Stella S. at [email protected].
Thank you for reaching out and providing the opportunity to improve our services.
We hope to speak with you soon.
Sincerely,
Stella S.
Social Media Response Team
