- Report: #1183644
Complaint Review: Western Dental - Santa Monica California
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Author Not Confirmed
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Western Dental
1670 Lincoln Blvd Santa Monica, 90404 California, USA
Phone:
310-526-0621
Web:
www.westerndental.com
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Western Dental Fraudulent business practices, double charges for contract that has been paid. Not getting retainers that have been paid for. Western dental want to charge additional 4months of treatment but will not provide what the additional will cover. Santa Monica California
Western Dental wants to charge me for additional 4 months of treatment at a additional $736 for my daughter braces. I have met all financial obligations with my orthodondist. On 10/9/14 Jasmine the office manager advised me off these additional services and cost. I explained to Jasmine that I have paid off my financial obligation with western dental. Jasmine said because my daughter missed some of her appointments, which caused her to miss treatment. I asked but what does that have to do with the additional treatment/cost? Because if she missed treatment then obviously she never received the missed treatment. Jasmine said that the dentist is saying she needs additional treatment. I asked Jasmine that I need to speak with the dentist. The dentist told me that my daughter still needs rubber bands and retainers and other treatment. I asked why the additional cost, were not these treatment already paid for in my Contract? The dentist said yes. So I don't understand why the additional cost? The dentist said because she missed appointments, causing her to miss treatment. But again I already paid for this treatment, correct? Yes, said the dentist. Jasmine told now sir are you going to pay or not. Because if you don't your daughter will not receive treatment today. I am very upset because this does not feel or sound right. I said fine I will pay. Jasmine came back another contract. I said I want to read this first before I sign it. After reading it, the contract was only stating my financial obligations. There is nothing stating what services are to be rendered. So I asked JasmIne about the services that still need to be rendered and why are not in the contract? Jasmine said they do not do that.I said im not signing a contract without knowing what I'm paying for.I need something in writing. Jasmine came back with a western dental flyer stating upper & lower retainers @4mons $150. I said what it is? Is this all the treatment my daughter Needs? Yes Jasmine replIed. I asked to speak with the dentist. I asked him that I need detail treatment services that I am going to pay for. Ghe dentist said they do not provide that. I said but you will take my money but not tell me what's it for. The dentist said I will write sometHing down. The dentist wrote on the same flyer:brush teeth & floss.I said what it this? I said to them we are leaVing. My daughter got a tweet from stella from western dental because my daughter tweeted to over 14k followers.We emailed Stella of situation, no response.
10/18/14 I called western dental Corp. And spoke with Dennis. He wasnt much help because he works in financial department. But one thing I did found out is that western dental has me in a last due about of $610. I told Dennis why if we Did not agree to anything.
Jesse
Los Angeles
California
1 Updates & Rebuttals
Jesse
Los Angeles,California,
Update
#2Author of original report
Tue, October 21, 2014
This is a update to my western dental nightmare. Today I called Ed Lunez supposedly the district manager for western dental.
I explained my nightmare to Ed and he said he is not the district manager, but that he will gladly transfer me to the person that can assist me and that Ed will fill in that person to help me. Ed disconnect me. I called back. Got disconnected again. Called back got connected to a female did not get her name. Anyway, I explained my issue and all this lady would say is that my account is in a past due amount of $610. I said what on earth are you talking about? This lady said it is for a past due account. I said you are incorrect, Jasmine and the dentist at the santa monIca location said it's for extra treatment and retainers. This lady said, oh, it's late charges for the appointments she missed. I said is it a past due account or is it missed appointment charges? The lady said missed appointment charges because the $610 when broken down adds up to the months my daughter missed appointments. I asked are you sure? Yes this lady said. Well can you explain then why Jasmine at the santa monica location wants to originally charge me $736, then reduced it to try to accommodate me.can you explain that. Hum, no said this lady because that math does not add up. No kidding I said. So what is this mysterious charge? Is it additional services and retainers my daughter needs or it a past due
account or finally is it missed appointments charges? The lady said missed appointments charges. I asked for my original contract to be sent via email, snail mail. She said she would mail it. And that her computer is correct and that I need to pay this past due amount. No sorry or let me contact that office to get to the bottom of this and I will get back to you. Just a horror story. I cant believe businesses operate in this matter.
I also called a customer service line given to me by Dennis I left a message and no call back. I also called the santa monica office to speak with Jasmine regarding why my account indicates I owe $610 when I did sign the contract she tried to get me to sign without providing the extra treatment for 4 months. I was told that she is on a conference call. I left my contact information to call me back. No call back from Jasmine.WoW awesome service!!!!!!!
To be continued............
