- Report: #1259651
Complaint Review: WHIRLPOOL CORPORATION - BENTON HARBOR Michigan
Reported By:
WORDSMITH2015 -
LONG BEACH, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
WHIRLPOOL CORPORATION
553 BENSON ROAD BENTON HARBOR, 49022 Michigan, USA
Phone:
263 923 5000
Web:
N/A
Categories:
Business Rating:
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WHIRLPOOL CORPORATION MAYTAG INADEQUATE INCOMPETENT APPLIANCE REPAIR BENTON HARBOR Michigan
I own a MAYTAG BRAVOS XL* TOP-LOADING HIGH EFFICIENCY LOW-WATER WASHER. On 9/1/15, after reporting a problem, a "service" person arrived to assess the problem. His diagnosis led to a second visit on 9/8. On the second visit he replaced multiple parts, assuring us that the problem was fixed. When this proved to be false, we called for a third visit, this time a different person arrived. After disassembling the washer he found a large hole and another cracked area in the inner plastic portion of the tub. We made a fourth appointment for repairs, receiving assurances that it would be repaired at that time. I received an e-mail today (9/16/15)informing me that an additional 7 days would be required to arrange for delivery the required part. In the interim, my wife and I are forced to use a local coin operated laundry about every three days, totaling 7 visits at approximately $25 and 3 hours per visit before the next scheduled appointment. The compensation offered, 9 months extension of the existing warranty is woefully inadequate. I want the appliance replaced, as history has taught me that you are obviously unwilling or incapable of repairing it correctly in a timely manner. Additionally, I want the initial warranty that accompanies a new product extended to a full 3 years. We have paid out over $150 and wasted 18 to 21 hours of our time unnecessarily. I expect compensation for the funds spent as a direct result of the bungling, incompetence of your "service" staff. My questions are these: 1. Was the part defective prior to installation? 2. If so, why did the representative not notice it and refrain from installing a broken part? 3. Why was there no mention of the damage on the first visit? 4. If not, how did the damage occur? Did the service man damage it and fail to report it? 5. What caused the delay in obtaining the part? I have other questions, but will no longer spend any more time on this debacle. I cannot honestly say which is worse their quality or their pathetic version of customer service.
