- Report: #1372911
Complaint Review: Zoe Aubrey - Internet
Reported By:
sueshomeoffice -
Illahee, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Zoe Aubrey
Internet, USA
Phone:
Web:
https://zoeaubrey.com/
Categories:
Business Rating:
(0)
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Zoe Aubrey aka Zoe Aubrey at Shopify Item shipped to me is nothing like the description/picture on their website. It's a cheap paper replica. I requested a refund and address to ship the item back and the company will not respond to my emails. That's their only method of contact. Internet
On March 18, 2017, I placed an order online with the company Zoe Aubrey, for a cute black cat clock. The item was supposed to be made of durable plastic. Instead, what was shipped to me 45 days later, was a flimsy, thin paper-like cardboard cat. The thin plastic sheeting on the paper/cardboard cat was bubbling up and this item looks nothing like the image on the company's website. I contacted the merchant expressing my complete disappointment and the contact Zoe said there was a fire somewhere and made excuses as to why the item wasn't what was described on the company website. I requested to ship the item back to the merchant and get a full refund, and the merchant only made more excuses and then requested I send her pictures of the item I received. She offered to send a replacement, but when I asked if the item would be made with the same horrible material (paper-thin cardboard), she stopped replying and now refuses to answer my emails requesting a refund in full. What this company is selling is pure crap and the description on the website is a complete lie. I just want my money refunded in full and to be done dealing with them, as they obviously don't care about their customers when they're so deceptive.
