1, Report:
#1518891
Posted Date:
Sep 16 2022
Steinhafels Refusal to back warranty they sold to me - 8 months and counting with broken couch Oak Creek Wisconsin
No need to type a novel. For 8 months my couch has been broken And the warranty company has continued to tell me they are waiting for parts. I have been patient leaving my couch reclined while I wait for these parts but finally I have asked Steinhofels to take some responsibility fo...
Entity
Categories: Warranty Service scam
2, Report:
#1482060
Posted Date:
Jul 17 2019
Katy Furniture Withheld Warranty Funds for almost two months Katy Texas
I purchased furniture from Katy Furniture in 2014, along with a five year warranty through Guardsman. I filed a claim in December of 2018 through Guardsman, which was finally resolved in April of 2019. The resolution was to arrange for Katy Furniture to provide me with a credit to e...
Entity
Categories: Warranty Service scam
3, Report:
#1480903
Posted Date:
Jun 23 2019
Palliser Furniture and Marketware Technologies, Inc. HTmarket .com Poorly constructed sectional and ottoman not repaired as promised Chicago Illinois
On February 20, 2017 we purchased our 7-piece Palliser sectional and ottoman with a Guardsman Extended Warranty from TJ Wall at HTmarket.com online for $4,293.00. After trying out sectional sofas locally, we selected Palliser’s Riley collection because of its comfort and quality...
Entity
Categories: Furniture
4, Report:
#1480267
Posted Date:
Jun 12 2019
Guardsman Australia PTY LTD would not cover the warranty and just lied to me on more than one occasion Baulkham Hills New South wales
Guardsman is supposed to cover the warranty for any accidental spills/stains or damage on the lounge suite that I bought from a furniture retailer, I paid $300 for this warranty.
We accidentally put a hole in one of our seat cushions and called Guardsman to repair it, they sent a co...
Entity
Categories: warranty
6, Report:
#1438461
Posted Date:
Apr 13 2018
Ashley Furniture Sold me extended warranty that never been honored. It's a scam and their way of ripping off customers. Brooklyn, New York
I bought furniture from Ashley with 5 years Elite protection plan. During the sale the sales woman used the best possible words to describe how great their protection plan was. But she never mentioned that the warrenty she is selling is not covered by Ashley's Furniture but instead ...
Entity
Categories: furniture protection plan
7, Report:
#1433754
Posted Date:
Mar 12 2018
Town and Country Leather Salem Town and Country Leather- Houston Town and Country Leather- Austin Town and Country Leather- Bee Cave Poorquality, no warranty support, unscrupulous business practices Houston Texas
After dragging this out for the last 2 years, they still want to sell me another couch instead of refunding or fixing the one they sold me.Poor quality, unscrupulous business practices, no warranty support. This is a sleazy business operating as a high end furniture store in high en...
Entity
Categories: Furniture, Furniture & Furnishings
8, Report:
#1415477
Posted Date:
Dec 07 2017
Guardsman Furniture Protection Plans I paid $350 for this service when I purchased furniture from Bassett. We developed some scratches on a table top and when we called to get someone out to repair the table, we entered into a communications maze that like the Nothing Grand Rapids Michigan
Paid $350 for a 5 year protection plan and after 2 years we reported a claim and were told the the damage occurred prior tot the last 30 days therefore they denied the claim.
Tried to cancel the remaining 3 years for a refund and was told I''m ineligible for a refund.
Entity
Categories: furniture protection plan
9, Report:
#1369324
Posted Date:
Apr 24 2017
Guardsman RIP OFF, THIEVES, LIARS say anything just to blow you off and not cover warranty you paid for Grand Rapids Michigan - services US furniture stores
purchase a 2500.00 set of furniture from a local retailer and also purchased a warrranty which was through Guardsman (Guardsman Furniture warranty)
Had an issue with before we even made the fist payment . Called Guardman and a technician DID come out and service our issue. A short w...
Entity
Categories: Warranty Companies
10, Report:
#1357849
Posted Date:
Feb 23 2017
Guardsman Furniture Protection fraud, scam! Grand Rapids Michigan
We purchased a sofa in June 2015 with the advise of the salesperson we also purchased a gold 5 year guardsman protection plan that supposedly would cover any damages, stains and mechanisms, when the cushions started to lose the stitching a claim was filed 3 weeks later I had a messa...
Entity
Categories: Warranty Companies
11, Report:
#1339163
Posted Date:
Nov 21 2016
Great Escape Guardsman Bought couch and recliner love seats and leather is peeling. No one will repair. Says normal use. Algonquin Illinois
Bought couch and dual recliner love seats. 3 years later the love seat leather is peeling. Called for help and company and insurance company refuse to fix. Says normal use. We also bought the couch and 2 recliners from the same company and the same thing is h...
Entity
Categories: Furniture & Furnishings
12, Report:
#1326034
Posted Date:
Sep 02 2016
Jennifer Convertables Manufactures defects and bad business practices Long Island, NY
Puchased a leather sectional and couch from Jennifer Convertables in Wesport Connecticut late July 2013. That would make the couch a little over 3 years old.
The leather sectional started to peel off of the couch. The leather is so thin that it is like pealing when you get a sunburn...
Entity
Categories: Furniture & Furnishings
13, Report:
#1310111
Posted Date:
Jun 07 2016
Sears Canada and Guardsman Service Center Rip Off, Fraud, Poor Customer Service, Poor Expierence, Horrible Policies, Grand Rapids Michigan
I purchased a mattress from Sears with and purchased the additional protection from Guardsman Service Center. The mattress was on sale and was over $4000 reg price. I purchased the additional warranty that offers extra protection in case your mattress gets damaged from liquid ...
Entity
Categories: BBB Better Business Bureau
14, Report:
#1308275
Posted Date:
May 28 2016
The Furniture Mall Sleigh Bed Crumbles/ No Protection Plan Duluth Georgia
We purchased 3 bedroom suites from The Furniture Mall and a 5 year Gold Protection Plan on December 23, 2014. On February 20, 2016, my daugther's side rail of her Sleigh bed broke in half causing the rest of the bed to crumble. No problem, right! We are protected by the 5 Year Pro...
Entity
Categories: Furniture & Furnishings
15, Report:
#1295316
Posted Date:
Mar 23 2016
Guardsman Furniture Professionals Bogus insurance don't buy Nationwide Nationwide
I purchased Guardsman Insurance from Ashley Furniture store for our sectional. We were told a stain, rip, accident, or just about anything would be covered through guardsman. I filed a claim. Which was an extensive tidious process only to be told by guardsman that my claim was no...
Entity
Categories: Furniture & Furnishings
16, Report:
#1294335
Posted Date:
Mar 17 2016
Guardsman Furniture Professionals New Furniture Protection Insurance Grand Rapids Nationwide
Found a table leg with gouge on it after New Years on new furniture recently purchased from Roseville, Ca Ethan Alan store. We had also paid for repair insurance when we bought the furniture and were assured by the store salesperson of the quality and integrity of the Guardsman Comp...
Entity
Categories: Furniture & Furnishings
17, Report:
#1272602
Posted Date:
Dec 07 2015
Guardsman furniture warranty Buyer beware. Another warranty company that won't pay for repairs Nationwide
Do your research. My wife and I purchased some nice furniture from Ashley Furniture in Oxnard, California in November of 2013. Here we are two years later and in need of a small repair. Seems like the sofa recliner has a separation issue between the leather and fabric seam on one of...
Entity
Categories: Furniture & Furnishings
18, Report:
#1259408
Posted Date:
Oct 06 2015
GUARDSMAN non existance of custermer care normally expected abingdon nationwide
6/10/2010..purchesed a riser / recliner chair and paid for extra cover which was with Guardsman.After a year or so the litfing mechanism broke and had to be replaced. I think it took a couple of months 9approx. This year the same problem accurred so I s...
Entity
Categories: Upholstery
19, Report:
#1234570
Posted Date:
Jun 09 2015
ashleys furnitures gardsman insurance fake insurance colton california Nationwide
WARNING TO CONSUMERS . please do not buy ashleys furnitures or there warantys so called insuance from gardsmans i purchased over $6000 from them and when there cheaply made and over priced furnitures started falling a part i called guardsman insurance the give me the run around for ...
Entity
Categories: Furniture & Furnishings
20, Report:
#1218383
Posted Date:
Mar 26 2015
Guardsman Silly reason for warranty decline Grand Rapids Nationwide
Our two dinning chairs were broken accidentally so I called Guardsman and sent them pictures of broken chair. On March 7, some one from Guardsman called me and asked the reason for broke chairs. I said it don't know when it happened and exact reason. Based on my this statement witho...
Entity
Categories: Warranty Companies
21, Report:
#1210541
Posted Date:
Feb 21 2015
Guardman Insurance so called furniture protection plan is scam Fredericksburg, VA Nationwide
Guardsman Insurance furniture protection plan is a scam. That company does make it difficult for a consumer claim to get through all the hoops they create, and then they don't honor their insurance commitment anyway as others have noted here as well. This also reflects poorly on the...
Entity
Categories: Upholstery
22, Report:
#1177551
Posted Date:
Sep 18 2014
Guardsman Furniture Protection Complete Rip OFF Grand Rapids Michigan
We purchased a 5 year warranty for a sectional sofa with 4 mechanical recliners primarily to assisst my husband who is disabled. We purchased the sofa from a large local chain called Jerome's. Within 2 years we were having trouble with the main recliner shorting out and filed a cl...
Entity
Categories: Warranty Companies
23, Report:
#1174349
Posted Date:
Sep 04 2014
Guardsman Protection Plan SCAM! Do not waste your money! Grand Rapids Nationwide
I discovered a tear on one my sofa cushions and decided to file a claim with the Guardsman Warranty I purchased with my furniture. I followed all of the requirements, jumped through all of the hoops, did the hokey pokey and turned myself around, took several pictures, filed a claim ...
Entity
Categories: Furniture & Furnishings
24, Report:
#1173061
Posted Date:
Aug 29 2014
Guardsman warranity the dump is the one that sold it to me I bought a couch, loveseat and chairand the chair i have is only a year old and the color of the leather is wearing and it looks horrible and we bought a extenede warranity through the dump which is a funriture store and told me to buy a guradsmen warranity and that it would cover everything and when called about my chair they had sent me a email with a diagram to explain what happen with the chair and they tell you it is going to take 10 days before they get back to you, so they called me on Monday and told me they will not cover the chair after I was told by the sales woman that everything was covered. I called the store to talk to a manger at the dump and he told his reception I need to go through the customer service departement the manger name was Chris and he did not want to deal with so they sell you a bogus warranity andmake money on it and dont every fix your couch they deserve to be put out of business. chandler Arizona Nationwide
I Had purhased a Guardsman warrnity from the dump when I bought my couch, love seat and chair and I had my leather chair for I year and the leather is wearing off so I called Guardsmen to have them come out and fix the chair, they told me I would receive an email with a diagram of...
Entity
Categories: Small Business Services
25, Report:
#1173005
Posted Date:
Aug 28 2014
Guardsman Guardsman Service Plan Scam: Do Not Purchase A Service Plan from Them Dallas Internet
I bought a sofa from Overstock.com and I decided to purchase a warranty from Guardsman since it seemed to be extensive. Three years later, I noticed that an area on my sofa has worn springs. So, I filed a claim, which was an extremely lengthy process. They don't take phone claims bu...
Entity
Categories: Warranty Companies