26, Report:
#798722
Posted Date:
Dec 21 2011
Geek Squad Best Buy Geek Squad Internet
To whom this may concern,I am a truck driver who is rarely home. I scheduled an appt for the Geek Squad on Sat Nov. 12, 2011 for your company to come and set up my home entertainment. Your service tech called me at 12noon on 11-12-11 stating he was on his way. He n...
Entity
Categories: Customer
27, Report:
#792057
Posted Date:
Oct 26 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/56d34c02-897e-4226-8c47-eb3696787dea.png)
Best Buy Geek Squad Order number 9723771 none Internet, Internet
I had equipment installed by Geek Squad in April 2011. I misplce the bill and just found it. I call customer care. They refused to discuss the extremely high charges with me. even though I found the items on line for less than third the price they charged. I am writing this in the h...
Entity
Categories: Audio & Electronic Retail Stores
28, Report:
#771949
Posted Date:
Oct 08 2011
Geek Squad @ Best Buy deletes everything on PC without a phone call Phoenix, Arizona
It is with great frustration and disappointment that I have to write this complaint. Recently the area I live in experienced a power outage. At the time my home computer was on sleep mode. After the power was restored I kept getting a startup repair window and my computer would not ...
Entity
Categories: Audio & Electronic Retail Stores
29, Report:
#783846
Posted Date:
Oct 02 2011
Best Buy Geek Squad Best Buy/Geek Squad bills $667 to repair on/off switch on an 18mo old $450 computer Utica , Michigan
Bought a computer from Best Buy for $450. 18 mo later the on off button not working. Took to Geek Squad, have IN WRITING estimated repair of $106. Seemed steep for the button but agreed to the price in JULY 2011,6 weeks later got a CALL from the GoonSquad to come pick up the c...
Entity
Categories: Bait-and-Switch
30, Report:
#704221
Posted Date:
Mar 20 2011
Best Buy Geek Squad mistakenly erased my business back up drive and won't do anything about it Richfield, Minnesota
I took my business computer to Geek squad to have my main hard drive restored and Windows 7 installed. I instructed them to leave my internal backup drive with all my important business files alone, it is in the paperwork. The tech did not disconnect the back up drive an...
Entity
Categories: Computer Service & Repair
31, Report:
#693370
Posted Date:
Feb 16 2011
Best Buy/Geek Squad gouging the consumer for their benefit Coeur d'Alene, Idaho
On Feb. 5, 2011, Geek Squad, an affiliate of Best Buy, came to my home. I was having trouble with my PC and told them what was going on BEFORE I set up an appointment. When Geek Squad arrived, the tech went into my office, turned on my computer, said you need a new computer and...
Entity
Categories: Miscellaneous Electronics
32, Report:
#689760
Posted Date:
Feb 05 2011
Best Buy ,Geek Squad, The entire Best Buy operation. Sold me faulty laptop that broke down within 2-3 months and wants to charge me $700 to fix a computer I paid only $500 for. Internet
Last Fall, Aug 2010 I purchased an ASUS computer (laptop) from Best Buy. Within a month the mouse pad did not work on the laptop. After numerous calls to a company (the manufacturer) that Best Buy gave me and unable to contact anyone, I gave up and decided to justuse a wirelessmouse...
Entity
Categories: Computer Service & Repair
33, Report:
#543515
Posted Date:
Jan 28 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/a9118e4a-c97e-4faa-b533-1361ebc583f3.png)
Best Buy - Geek Squad -Computer Experts or Circus Clowns? Daytona Beach, Florida
Bought a Gateway laptop with 3 yr extended service warranty from BB. Just 2 months before the warranty expired, my hard drive stopped spinning and the computer wouldn't boot up. Took it to BB's Geek Squad, the computer experts. They called a couple of days later telling me the ...
Entity
Categories: Computer Service & Repair
34, Report:
#673375
Posted Date:
Jan 06 2011
Best Buy Geek Squad Best Buy or Worst Buy? Papillion, Nebraska
I tried to buy a ASUS K52F-BBR5 that is in the weekly ad for $349.99, but the store two left in stock and they were both Geek Squad Optimized and would cost $60.00 more. The new price is $409.99. For what they do, I think the Geek Squad Optimization Services are very overpriced and ...
Entity
Categories: Computer Stores
35, Report:
#386743
Posted Date:
Dec 20 2010
Geek Squad Best Buy took $200 from me to remove a virus and rendered my computer completely unusable. Dekalb Illinois
I just spent $200.00 dollars to have Geek Squad (aka Scam squad) remove the antispywareXP 2009 Virus. Not only did they NOT remove the virus, they removed ALL networking capabilities and most of my executable files, rendering my computer completely useless. I contacted them to discu...
Entity
Categories: Computer Service & Repair
36, Report:
#372774
Posted Date:
Nov 05 2010
Best Buy Geek Squad Geek Squad jacks up repair price claiming additional repairs required. Portage Michigan
I purchased a new computer keyboard and while loading the drivers for the keyboard it caused a complete and total system lock up. Within 2 hours of purchasing the keyboard I was back in Best Buy store at the Geek squad window requesting their help. They were more than willing to h...
Entity
Categories: Audio & Electronic Retail Stores
37, Report:
#655029
Posted Date:
Oct 28 2010
best buy geek squad geek squad geek squad does not honor warranty, long delays, bad service, not knowledgeable try to sell add ons Internet
Geek squad is told by best buy to prolong repairs and find a way to charge even under warranty. Lond delays unknowleagle help and lines in stores all make getting service a nightmare. Employees told me they can be fired for fixing a problem on the spot rather than taking computer in...
Entity
Categories: Audio & Electronic Retail Stores
38, Report:
#621356
Posted Date:
Jul 08 2010
Best Buy Geek Squad, Best Buy's Geek Squad can't fix a computer if they had to! Brandon, Florida
I am extremely angry about my experience with Geek Squad at the Best Buy store in Brandon, FL. I originally brought a Dell Inspiron 1470 in Red to get the motherboard replaced. After I got it back, the fan was clicking at high CPU load and the wrong darn motherboard was put in! It h...
Entity
Categories: Computer Stores
39, Report:
#517864
Posted Date:
Jun 15 2010
Geek Squad - Best Buy Best Buy/Geek Squad Protection Plan a Ripoff! Saginaw, Michigan
I purchased a warranty for my Dell laptop that cost me $299.99 that I was told by the sales people at Best Buy that would cover my Dell Studio Laptop from any type of damage or normal wear for 3 years and that I could take it in to any Geek Squad center for repair while I wait. The ...
Entity
Categories: Computer Service & Repair
40, Report:
#272454
Posted Date:
Jun 13 2010
Best Buy, Geek Squad Laptop under 3 year warrantee has been repaired 4 times in 9 weeks. It's a LEMON Dublin Ohio
This is an ongoing situation regarding a lemon laptop purchased November, 2005 with a 3 year extended warrantee from Best Buy. Below are copies of emails sent in frustration to Best Buy regarding the many repairs since June, 2007.
I am never sent a personal response and have n...
Entity
Categories: Computer Service & Repair
44, Report:
#511922
Posted Date:
Jan 24 2010
Geek Squad Best Buy #136 Put on hold for 53 minutes and 14 seconds. Geek Squad Customer Service rating is minus 10 on a scale of 1 to 10, 10 being the best. Fairfield, California
Geek Squad put me on hold for 53 minutes and 14 seconds, on the eveninng of 13 October 2009. I called the geek squad to see if I needed an appointment to bring my lap top. The gentlemen whom I talk to put me on hold. After 44 minutes and 5 seconds of w...
Entity
Categories: Computer Service & Repair
45, Report:
#516698
Posted Date:
Nov 17 2009
Best Buy - Geek Squad Incompetence at its best! Store cancelled installation without notice. Burlington, North Carolina
I purchased a new 40 HDTV. I arranged to have it delivered by Best Buy on a Saturday morning. Then Geek Squad was supposed to come the same afternoon to install and mount the TV above my fireplace. It took 2 hours just to have the sales clerk at the store enter the delivery arrangem...
Entity
Categories: TVs & VCRs
46, Report:
#511744
Posted Date:
Nov 04 2009
Best Buy - Geek Squad Said warranty would cover... then changed their mind!! Fort Worth, Texas
On June 6th, 2008 I purchased a 4 year extended service plan along with a 65 Mitsubishi television at a Best Buy location near where I live. About 1 year later, in June 2009 I noticed some discoloration on both sides of my screen at the bottom that appeared darker then...
Entity
Categories: Television Parts & Services
47, Report:
#419210
Posted Date:
Sep 14 2009
Best Buy/Geek Squad Best Buy/Geek Squad doesn't hold up their end of the deal! Muncie Indiana
We bought two laptops for our children for Christmas from Best Buy, had them optimized and had Geek Squad come out and set up a home network, so that on Christmas morning our childrens' BIG gift would be ready to go. To make a very long and frustrating story short...the hard drives...
Entity
Categories: Audio & Electronic Retail Stores
48, Report:
#183182
Posted Date:
Jul 30 2009
Best Buy Geek Squad Rip off on Recovery CD Madison Heights Michigan
I recently bought a Compaq SR1750NX PC computer from this store. Well, they gave me the usual sales pitch on the surge protector and what not, which I declined. Then they offered to make a recovery CD for me for $25 while they checked out the hard drive to see if it was okay. They c...
Entity
Categories: Computer Stores
49, Report:
#459461
Posted Date:
Jul 30 2009
Best Buy Geek Squad won't give me back my hard drive Fenton Missouri
I bought a Dell laptop from Best buy 10 months ago. Shortly after I purchased it, the touchpad became difficult to use but since I purchased a wireless mouse I was not very concerned about it. Then 2 weeks ago, the back light on the monitor died making it impossible to use.
S...
Entity
Categories: Computer Service & Repair
50, Report:
#418896
Posted Date:
Jul 28 2009
Best Buy / Geek Squad WARRANTY vs. NO WARRANTY unauthorized replacement of hard drive Chesapeake Virginia
Funny how there is a lady who had the exact problem with BB/Geek Squad. AND, BB/Geek Squad quoted the same paragraphs of the complaint to me. PROBLEM is they do not quote the other parts of the agreement that are conflicting and do not benefit BB or Geek Squad.
I had brough...
Entity
Categories: Computer Service & Repair