26, Report:
#989654
Posted Date:
Jan 01 2013
T-Mobile Theft. Stolen. Refuse to return 250 refund. FRAUD. embezzlement. Internet
11/28/2012 - attempted to order t-mobile refurbished hotspot, with monthly service online. Was asked to call in to verify information (due to a past identity theft, I have to go through these hoops every single time I want to purchase anything requiring some kind of credit check.) I...
Entity
Categories: Cellular Phone Companies
27, Report:
#989406
Posted Date:
Jan 01 2013
T-Mobile will rip you off Tulsa, Oklahoma
I switched from T-Mobile to ATT on the day after my contract with T-Mobile expired due to lack of service at my daughter's work place. The next day I contacted T-Mobile and cancelled their service as instructed by ATT. When we received our bill from T-Mobile we were char...
Entity
Categories: Cellular Phone Companies
28, Report:
#989023
Posted Date:
Dec 30 2012
T-Mobile Reps Charged Credit Card instead of using PIN from Prepaaid card Houston, Texas
Called in a PIN number for Prepaid phone and got charged on Credit card, Two months to get the charge removed from card, another time I had purchased 1000 mins for $100 and got ripped off for
Two and one half hours of time. I had saved the receipt so I am very sure of the Expirati...
Entity
Categories: Cellular Phone Companies
29, Report:
#988586
Posted Date:
Dec 29 2012
T-Mobile Sales Representatives LIE & Customer Service backs them up Albuquerque, New Mexico
I have had an account with T-Mobile for over a year. We currently have 1 phone and 1 wireless hotspot. We recently took a trip to relocate from California to Washington due to a job transfer. We made our journey via RV, which was really cool, but at times we found that our wireless ...
Entity
Categories: Cellular Phone Companies
30, Report:
#988021
Posted Date:
Dec 28 2012
T-mobile Worthless wireless carrier Bait and switch Internet
I've been a T-mobile customer for 15ish years and I'm tired of them changing/taking away and charging for FREE services. Or at least services that were promised to be free for the lifetime of my account. The most recent one I'm talking about is USB tethering.
Every time I call in...
Entity
Categories: Cellular Phone Companies
31, Report:
#986812
Posted Date:
Dec 25 2012
t-mobile They pick the pockets what they just feel like takeing el dorado hills, California
had t-mobile about 6 years, in the 6 years had many of phone issues, did not work ,dropped calls . no signal, etc. Finally got a different carrier, DEC 5 2012 contract was up, New carrier made a mistake and moved my number to there service Dec 3 2012 .so t-mobile says we cance...
Entity
Categories: Cellular Phone Companies
32, Report:
#986617
Posted Date:
Dec 24 2012
T-Mobile inappropriate billing Internet
Once I cancelled my plan to switch to Sprint (T-mobile provided poor customer service in my opinion) my final bill was significant (greater than $500) I arranged with customer service to pay half in December (the month I was billed) and half in January (per Michael, ID #12511336). I...
Entity
Categories: Cellular Phone Companies
33, Report:
#984747
Posted Date:
Dec 20 2012
Vesta T Mobile T Mobile took $53.25 out of my account,and disconnected phone service Internet
On March 12,2012...T Mobile took money out of my account.But claiming the payment wasnt taken from my account.The last week of March,my phone service was disconnected.I went to the local store to see if I could get some answers about the issue.I was told that the payment wasnt made....
Entity
Categories: Cellular Phone Companies
34, Report:
#983265
Posted Date:
Dec 17 2012
T-Mobile T-Mobiles plan changes and AUTOMATIC extension! Internet
TMobile changed their service plans. Suddenly in April of this year my plan was changed to a Classic plan without my knowledge or approval and my contract dates were extended to April 2014! I did not make this change to my account this was an automatic change generated by their syst...
Entity
Categories: Cellular Phone Companies
35, Report:
#982647
Posted Date:
Dec 16 2012
T-Mobile T-mobile extended contract on two existing month to month phone lines against verbal agreement , Internet
I had two phone lines with t-mobile wireless on month to month contracts. In the course of adding a third line under contract, I had explictly asked the salesman to make sure that the third line would not change the contracts for the existing phones.
a year and half of serv...
Entity
Categories: Cellular Phone Companies
36, Report:
#982471
Posted Date:
Dec 15 2012
T Mobile Lied about cancelling contract Bellevue, Washington
On 11/9/12, we went to get a new phone service through AT&T because we have never been able to get 4G service through our T Mobile phones. When we called T-Mobile, we were told that our contract did not expire for 3 days. We were then told that we would not be charge...
Entity
Categories: Cellular Phone Companies
37, Report:
#980983
Posted Date:
Dec 12 2012
T-Mobile Extended contract without consent Internet
A few months ago I called T-Mobile to cancel the data plan I was paying extra for. I specifically asked the customer service representative if doing so would extend my contract and she assured me that it would not.
A few days ago I called to cancel my plan and th...
Entity
Categories: Cellular Phone Companies
38, Report:
#978133
Posted Date:
Dec 05 2012
T-Mobile Company does not prorate bill upon cancellation, charges full month irreguardless of when cancelled Internet
T-Mobile does not prorate the final billing period when the account is canceled. They will charge for a full months service even if you cancel on the first day of billing month. In other words they can make up to a full months billing amount without providing any services.
Entity
Categories: Cellular Phone Companies
39, Report:
#976703
Posted Date:
Dec 02 2012
T-Mobile Lied about what i was going to receive , Internet
I called to start 3new lines of service with T-mobile and everything that i was offered was a lie, they werent willing to give me what i was told, compensate me, but told me just to send my stuff back since i am w/n the 20days return policy. What a way to treat a new customer.
I ...
Entity
Categories: Cellular Phone Companies
40, Report:
#974404
Posted Date:
Nov 27 2012
T mobile Cant call cutomer relations! New mexico, Internet
They are charging me $400 for a restocking fee. Without warning me they billed me... I have the phone are billing me for, but the say it is late to.give them. Their broken phone back.
They dont want their phone, just my money.The rep told me to contact cutomer relations. Only catch...
Entity
Categories: Cellular Phone Companies
41, Report:
#974209
Posted Date:
Nov 27 2012
t mobile T mobile no reimbersment for non usage during hurricane sandy Cincinnati, Ohio
MY cell towers were all knocked down in the hurricane and tmobile said the 7-10 days service interuption would be credited,they only would give me 2 days after hounding them several times.
Maybe there was a 1 or 2 second attempt that logged each day or something,but this is wrong...
Entity
Categories: Cellular Phone Companies
42, Report:
#974068
Posted Date:
Nov 27 2012
T-Mobile No service in almost a year, Internet
I have been a customer of T-Mobile since 2006 and never had any problem with them, liked their service, but I moved from Calif to Oklahoma and still had good service in the town I lived in, then I moved 7 miles east of the town I lived in and have lived here almost 3 yrs and h...
Entity
Categories: Cellular Phone Companies
43, Report:
#913782
Posted Date:
Nov 26 2012
T-Mobile No Way Out Bellevue, Washington
I was grandfathered in without a contract after completing the two years. I had to let them go due to them billing the wrong credit card account and not being able to correct it. I went to their main local store. It was clear they weren't going to let me terminate. I jumped thr...
Entity
Categories: Cellular Phone Companies
44, Report:
#973608
Posted Date:
Nov 26 2012
T-Mobile Criminally deceptive, even to a loyal customer Internet, Internet
I have been a loyal customer of T-Mobile since 2008. I've experienced minor issues here and there but for the most part, had enjoyed my experience with T-Mobile until this past month. I had a plan with 500 anytime minutes, unlimited text and web but I wanted more minutes since I had...
Entity
Categories: Cellular Phone Companies
45, Report:
#973501
Posted Date:
Nov 26 2012
T-Mobile Unauthorized Automatic Payments Albquerque, New Mexico
My complaint is that TMobile took out funds from my checking account without prior authorization to do so. I was notified today, Sunday, November 25th, via a text message.
I immediately called them about this matter. I was speaking with an agent who, after speaking with me,...
Entity
Categories: Cellular Phone Companies
46, Report:
#973417
Posted Date:
Nov 25 2012
t-mobile T mobile horrible customer service... worst ever. Internet
I have never in my life experienced such horrible customer service in my life. I am a brand new customer to t mobile. Ive only had the servce for 8 days as of today. I purchased 2 phones. The samsung galaxy s3. One f the phones has a power button that sticks and doesnt always work. ...
Entity
Categories: Cellular Phone Companies
47, Report:
#972234
Posted Date:
Nov 21 2012
t mobile SEND T MOBILE A MESSAGE. LET US GO FROM CONTRACT WHEN SERVICES DONT WORK! Internet
T- mobile needs to learn that a simple business decision saves time, money and creates good will. Their services -cell reception, are below awful in my community. I alert them, they troubleshoot, they say there is no guarantee of service quality, and you can cancel with early term f...
Entity
Categories: Cellular Phone Companies
48, Report:
#972033
Posted Date:
Nov 21 2012
Wal-Mart Wal-Mart Family Mobile is lying to customers about coverage of their cellular service tp get them to buy!!! Jacksonville, Florida
When I visited WalMart's electronics department I was looking at changing my cellular provider. I saw the WalMart family Mobile service and asked the sales rep for more information. They informed me that walMart uses the T-Mobile cellular network. I purchased three...
Entity
Categories: Telephones
49, Report:
#970923
Posted Date:
Nov 18 2012
T-Mobile Unsatisfactory Service! Duluth, Georgia
I wanted to take this time to write this MESSAGE about how unsatisfactory service I have received from this company. I bought a phone that I immediately have had problems with. Just like the average person I cannot spend my valuable time for a T-Mobile representative to troubleshoot...
Entity
Categories: Cellular Phone Companies
50, Report:
#968420
Posted Date:
Nov 13 2012
T Mobile Customer with T mobile over 15 years and they want to charge $1000 to end contract Internet
I have had T Mobile service for over 15 years, I have five lines, we do not have service coverage standing in my house. My son left for college and travels over 300 miles (one way) to school, and he had no cell phone coverage for miles, so I signe...
Entity
Categories: Cellular Phone Companies