Slam the door in their face or run in the opposite direction. Put on a budget plan and not notified of a rate increase. They claim that they sent a letter - not to my house they didn't. Having an established track record of a previous 2 years my monthly budget payment was set at $60. At the end of the year it jumped to $111 per month and oh yes, you owe us an additional $250. I like to think that I am smart, but by keeping the consumer in the dark they plunder you. (((competitor's name redacted))) is better regulated by the Commerce Commission, so stay away from the IGS Pirates.