- Report: #4310
Complaint Review: Navigator Golf or DIVERSIFIED GOLF HOLDINGS - Carlsbad California
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Author Not Confirmed
Why?
Navigator Golf or DIVERSIFIED GOLF HOLDINGS
2052 Corte Del Nogale Carlsbad, 92009 California, U.S.A.
Phone:
1-877-381-7221 or 760-603
Web:
N/A
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Business Rating:
(0)
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Navigator Golf or DIVERSIFIED GOLF HOLDINGS rip off refund refusal
In APril of 2000 NAVIGATOR GOLF of CARLSBAD, CA called my husband and offered im a set of custom made golf clubs to use for 45 days. He was told that if he did not like them, he could return them for a full refund. My husband tried them out about 10 times to give them a chance, but he hated them. He called NAVIGATOR back 5 times before they finally agreed to send a UPS truck to come and get them.
In the meantime they charged his credit card $1,649. The UPS truck came on September 9, Navigator received the clubs on September 13. We still have not received our refund. We have repeatedly called NAVIGATOR only to get customer reps who can't or won't help us, and now since christmas we only get a voice mail saying they are restructoring the company and can't take any call.
I'm sure there are other people out there with this problem. I'd like to hear from any one wo can help or has advice--this is too much money for us to lose. This company is aka DIVERSIFIED GOLF HOLDINGS and has had another name in the past-something with GOLF 18.
In the meantime they charged his credit card $1,649. The UPS truck came on September 9, Navigator received the clubs on September 13. We still have not received our refund. We have repeatedly called NAVIGATOR only to get customer reps who can't or won't help us, and now since christmas we only get a voice mail saying they are restructoring the company and can't take any call.
I'm sure there are other people out there with this problem. I'd like to hear from any one wo can help or has advice--this is too much money for us to lose. This company is aka DIVERSIFIED GOLF HOLDINGS and has had another name in the past-something with GOLF 18.
2 Updates & Rebuttals
AJ
Los Angeles,California,
I apologize to you for what you went through
#2UPDATE EX-employee responds
Fri, November 08, 2002
My name is AJ Sexton. I was formally a Vice President of ParValu and Navigator Golf. I am speaking out to defend myself against the allegations of fraud that I have read on this website. I only wish that I would have found this site earlier. What I can tell you is that I am a man of integrity and values, and have never nor would ever do anything to intentionally defraud anyone. The story of ParValu/Navigator Golf is a fairly common one throughout the business world. The primary reason for the companys demise was its inability to manage the exponential growth it experienced. When a company goes from thousands in sales to millions, everything growspayables, returns, payroll, overhead, etc. In the case of ParValu, the equipment company we originally partnered with used faulty shafts to build the clubs, resulting in an extraordinarily high number of club returns. The Navigator line of clubs was a much better club, but the company was never able to recover from the debt incurred by the first line of clubs. In the end, primarily due to the high number of returns, the credit card companies pulled their merchant accounts, leaving it impossible to book new sales. The company began scheduling and paying out reimbursement checks to its customers, but with no sales coming in, the company ran out of money after a few months. The company went out of business in December of 2000, and many of its company officials were forced into personal bankruptcy. Personally, the entire ordeal has crippled me financially and professionally. One thing I can assure you is that I did everything in my power to save the companyand your money. Make no mistake about it, the companys goal was to provide a quality product to its customers, conduct legitimate business in a thriving industry and eventually go public. In a short amount of time, however, the company experienced a huge amount of growth and with big growth often comes big problems. The management was simply unable to overcome these problems. Each person who has written to this Rip-Off Report deserves a response from the company. Unfortunately the company no longer exists. I can only speak for myself and apologize to you for what you went through. For what its worthI am truly sorry.
Navigator Golf AKA Parvalu
#30
Sun, January 28, 2001
I just spent the morning reading all the complaints from people who have been screwed over by Parvalu Golf and one A.J. Saxton. This is the same man who is now the president of Navigator Golf. Sometimes it's referred to as Diversified Golf Holdings also. He seems to change his business name every 6 months. People can't we catch this guy. There are complaints against him on other websites also, so he has taken a lot of people for a lot of money. I feel helpless as I live in Minnesota, work full time, have 3 young kids, and have no idea how sue, or take this to court. Any body have any ideas? How about an ivestigative reporter from a TV news station from California?
