- Report: #990790
Complaint Review: TRG Group - Saint Louis Missouri
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Author Not Confirmed
Why?
TRG Group
2047 Westport Center Dr Saint Louis, MO 63146-3564 Saint Louis, 63143 Missouri, United States of America
Phone:
3144473023
Web:
http://www.trgcorporate.com
Categories:
Business Rating:
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TRG Group Victorinox, Wenger, SwissArmy LOW QUALITY zippers, bag lasts less than 2 yrs, RUDE customer service Saint Louis, Missouri
External zipper on my Victorinox E-motion 4.0 22" Trek Pack Plus luggage broke and TRG Group/Swiss Army, along with its local luggage repair shop, claim that the broken zipper was due to normal wear and tear. I am very careful with my luggage products and the bag is still in its warranty period. However, TRG Group/Swiss army claims that the broken zipper isn't covered since it's a result of normal wear and tear.
If you're looking for a fragile, poorly built luggage/product, then the Victorinox E-motion 4.0 22" Trek Pack Plus may be for you. The outside zipper on the front of the bag is thin and fragile. Otherwise stick with a higher end luggage company which offers a reasonable warranty on their products, and who is willing to honor its warranty.
Rip off on customers by blaming poor quality/manufacture/design on the "normal wear and tear".
If you're looking for a fragile, poorly built luggage/product, then the Victorinox E-motion 4.0 22" Trek Pack Plus may be for you. The outside zipper on the front of the bag is thin and fragile. Otherwise stick with a higher end luggage company which offers a reasonable warranty on their products, and who is willing to honor its warranty.
Rip off on customers by blaming poor quality/manufacture/design on the "normal wear and tear".
