1, Report:
#1496232
Posted Date:
Jun 11 2020
Virgin Mobile Boost Mobile Work Around and Disenfranchaisement of Class Action Settlement for Pay Lo Customers Irvine CA
Virgin Mobile USA (via Sprint) was with Boost Mobile 1/2020 and transfered their Virgin Mobiles' Pay Lo pay as you go accounts to Boost Mobile services. There are a couple of issues with Boost Mobile: No offered service to replace old 3g phones, even of the same make, and their ag...
Entity
Categories: mobile services, Mobile Device, Bait-and-Switch, Dishonest, Fraudulent money activity, Rip-Off
2, Report:
#1486820
Posted Date:
Oct 24 2019
Virgin Mobile Virgin Mobile USA cellphone service not fully provided Kansas City Missouri
I paid for Cable One internet and home phone service of $95.56 for the month of September 2019. I had them disconnect my service & come pick up their purchase a week after this. Then, I requested for them to come back and hook it up. I did not pay my bill for the month of Oc...
Entity
Categories: cellphone service
3, Report:
#1455854
Posted Date:
Aug 09 2018
Virgin Mobile USA Virgin Mobile cellphone repair issue Internet
I have been having an issue with my Kyocera Rise cellphone for 4 months now since April 2018. I have consistently been calling Virgin Mobile over and over about this issue. The issue is that every time someone sends me a text message I receive the same text message 2-3 times. They h...
Entity
Categories: Cell Phone Provider
4, Report:
#1382217
Posted Date:
Jun 30 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1382217-nv5hco-ygvnzdqrxs.png)
Virgin Mobile USA This cellular phone companys prepaid services sells phone cards in various monetary denominations. What they DO NOT tell you is that their plans have set prices. Nationwide
On May 24th 201 7, my husband purchased a Virgin Mobile prepaid cellular phone for our 12 year old daughter. We purchased a phone at Walmart Superstore. We purchased the cell phone and the coinciding prepaid phone card. We paid x amount of dollars for the cellular phone and a multi ...
Entity
Categories: Cellular Phone Companies
5, Report:
#1265197
Posted Date:
Jul 14 2016
virgin mobile ,usa? Virgin mobile Off shore company is a rippoff!!! Manilla? Nationwide
Beware of virgin mobile usa, theyre an off shore rippoff company. Lousy service, non existant customer support. Outsourced to some third word, asian country, reps, barely have a Rudimentary grasp on theenglish language! are very hard to understand, and oh yea. They stealyour money...
Entity
Categories: Bait-and-Switch
6, Report:
#1275890
Posted Date:
Dec 23 2015
![](https://www.ripoffreports.com/report-images/45*34/docs/r1275890-efkajo-nwepolsfbb.png)
virgin mobile USA virgin, virgin mobile, virginmobile VM rippoff price gouge price match scam bait and switch walnut Nationwide
My wife purchased a new LG tribute 2 phone off of virgim mobile's website as my christmas gift, as soon as it comes in I go online to activate it.
On their site the phone is now advertised as 50% off.
I contact customer support asking for a chargeback of the difference or even the d...
Entity
Categories: Telephone Companies
7, Report:
#1225214
Posted Date:
Apr 27 2015
Virgin Mobile USA Refused to Take Back Brand New Mobile Phone and Issue RME and Refund Warren New Jersey
There must be no such thing as customer service at Virgin Mobile. I had to hang up on customer service of Virgin Mobile USA after 2 hours of dealing with their BS on how they can't take back a brand new phone if it's after 14 days (their policy). The phone was a present from my dad ...
Entity
Categories: Cellular Phone Companies
8, Report:
#1142390
Posted Date:
Apr 28 2014
Virgin Mobile Virgin Mobile USA Bad 3G service, for more than one year. Never resolved. Refuse to keep their own promises. Warren New Jersey
Before March of 2013 I bought their HTC Evo V 4G (I had bought into Virgin Mobile's Pay-as-you-go prepaid service since 2011). Since the very moment I activated the phone The 3G service hardly ever worked. Based on their website, their coverage maps show that there is covera...
Entity
Categories: Telephones
9, Report:
#1116386
Posted Date:
Jan 17 2014
virgin mobile usa Total ripoff st. louis Nationwide
Total ripoff have been with them since 2/4/2013 and since about 2-1 months ago they have been sending me this text about data messaging when I have unlimited talk/text/internet an its only been 9 days since I paid my bill this time. So I told the people a riped me off most this mont...
Entity
Categories: Cellular Phone Companies
10, Report:
#1115543
Posted Date:
Jan 15 2014
Virgin Mobile USA Consistent Misadvertisement! Warren New Jersey
The cell phone plan through Virgin Mobile USA that I've agreed to states that I'm entitled to Unlimited data usageThat advertisement is on their pamplets, website, and other media advertisementsHowever, that is a misadvertisement! Had I known that the company doesn'...
Entity
Categories: Cellular Phone Companies
11, Report:
#1108928
Posted Date:
Dec 22 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/r1108928-e4zgvz-acc17zbsak.png)
Virgin mobile USA to short days to deside Select State/do
i recently purchased a new phone fromvirgin and after found out they only give you 14 days to return phone for full refund all other no contact cellphone company give you 30days so im stuck with two distions. you see the first new phone was damaged so they sent me a new phone it two...
Entity
Categories: Unusual Rip-Off
12, Report:
#1104724
Posted Date:
Dec 06 2013
Virgin Mobile USA This company refused to refund me for a broken down phone they gave me Internet
I bought a Virgin Mobile phone called the Samsung Intercept in December 2011. After buying it, the phone worked well for a few months, but then it started to crash randomly, restart, freeze, delete apps that I had downloaded, drop phone calls, delete all my pictures, and made my lif...
Entity
Categories: Cellular Phone Companies
13, Report:
#1090314
Posted Date:
Oct 08 2013
Assurance Wireless Virgin Mobile, USA. Sprint. Terminated Service, Incompetent Customer Service, Discriminatory Practices Parsippany New Jersey
I obtained and was approved for lifeline cell service with assurance wireless at the end of july, beginning of august 2013. On september 10th, I received a notice from the california lifeline program indicating a request to change providers from assurance to nexus. The letter also...
Entity
Categories: Cellular Phone Companies
14, Report:
#1090018
Posted Date:
Oct 07 2013
Virgin Mobile USA No Refund of Initial Payment on Cancellation Internet
Be aware if trying out Virgin Mobile service in the USA. The 14-day refund policy they brag about may NOT apply to your first monthly service charge (they don't mention this; the refund policy apparently is only for the phone).
I used my new phone for exactly 4 hours total and had s...
Entity
Categories: Cellular Phone Companies
15, Report:
#1089666
Posted Date:
Oct 05 2013
Virgin Mobile USA Virgin Mobile promised $70 credit to account won't give it none Internet
I purchased a Virgin Mobile Chaser for the express purpose of getting a $70 credit on my bill after paying for 1 month of service. The month that I paid for ended September 26, 2013 and I called to see where my $70 credit was. They said I did not purchase the phone from their ...
Entity
Categories: Telephone Companies
16, Report:
#1074334
Posted Date:
Aug 09 2013
Virgin Mobile USA Unethical sales practices, inadequate coverage, dispicable customer service Nationwide
Never do business with Virgin Mobile, Unless you want to be ripped off. They use the sprint network and their services are crap I've haven't been able to get decent service from them where I live at and most places I go too I cant get service at all. They sold me service in an area,...
Entity
Categories: Cellular Phone Companies
17, Report:
#1068195
Posted Date:
Jul 18 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/r1068195-v1aokb-d8l9pbdlix.png)
Virgin Mobile USA virgin mobile, phone service, rip off, bad customer serivce Internet
Virgin Mobile custormer service is horrible. I called last sunday (July 7th 2013) with a problem with my HTC ONE V phone. It would not power on. They had me plug it in to see if a red light came on and it did not. So they said it was still under warranty and said they would send m...
Entity
Categories: Cellular Phone Companies
18, Report:
#1055436
Posted Date:
Jun 01 2013
Assurance Wireless, Virgin Mobile Usa Lifeline Assistance unethical, erroneous billing practice & charges, multiple business contacts and addresses Parsippany New Jersey
Assurance wireless original phone lost and replaced once. Free monthly Lifeline Assistance minutes. Additional phone had to be purchased by consumer through virgin mobile usa as advised by Assurance wireless. Consumer minutes come through on the 15th of each month, yet, Top Up' Bill...
Entity
Categories: Unusual Rip-Off
19, Report:
#1049344
Posted Date:
May 08 2013
Virgin Mobile USA Refusing to give me a compatible phone in replacement for my HTC EVO Plainsfield Indiana
Virgin Mobile has been playing me for a fool. I first purchased an HTC EVO 3d from Virgin Mobile web site. There was an internal problem with each replacemnt I received. Now they ran out of stock for the Evo and decided to send me a less than quality phone. A Samsung Victory. The ph...
Entity
Categories: Cellular Phone Companies
20, Report:
#1040959
Posted Date:
Apr 20 2013
Assurance Wireless Virgin Mobile USA Failure To Honor Agreement Parsippany, New Jersey
Consumers,
Plain and simple: Assurance Wireless is a rip off. It is a scam, and a sad one at that as it hurts those of us who sincerely need this kind of lifeline assistance. I was told I was eligible for Assurance Wireless services if I was currently receiving food stamps or rec...
Entity
Categories: Cellular Phone Companies
21, Report:
#1040200
Posted Date:
Apr 05 2013
virgin mobile usa paid for a plan and don't have internet warren, New Jersey
I paid for a broadband 2 go plan last night and to night while on the internet it went off. I try to start it back like happens a lot of the time, but this time it would not let me on. It gave a notice that there was an issue with my account I need to contact customer service. And s...
Entity
Categories: Internet Service Providers
22, Report:
#1037091
Posted Date:
Mar 22 2013
Virgin Mobile USA False and misleading information provided by Customer Service Internet
My issue is simple. Virgin Mobile customer service gave me incorrect information, causing me to purchase a phone that will not work for its intended purpose.
I was looking to purchase a used Iphone 4, which was used on Virgin Mobile Canada, but I suspected ther...
Entity
Categories: Cellular Phone Companies
23, Report:
#1014761
Posted Date:
Feb 15 2013
VIRGIN MOBILE USA BROADBAND2GO VIRGIN MOBILE SCAM! Plainfield, Indiana
I just bought the broadban2go 3G/4G from Virgin Mobile for web browsing purposes. I have a cellphone from Virgin Mobile I bought a year ago a Venture Android with 2.3 software and 3G with unlimited web and data allotment which had worked perfectly good for me. Virgin Mobi...
Entity
Categories: Cellular Phone Companies
24, Report:
#1003909
Posted Date:
Jan 28 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/a8b475f0-8044-4764-9308-5ea36a891c9f.png)
virgin mobile2go virgin mobile usa False Data Usage and False hours usage london United Kingdom
I have purchased not once but twice for different services as to test them out and they were both monthly accounts .
1st - I purchased the 55.00USD monthly plan for Virgin mobile2go which gives you 250 hours of web browsing, 20 hours of video and 1,000,000 emails need say i use i...
Entity
Categories: Advertising / Deceptive
25, Report:
#1000622
Posted Date:
Jan 21 2013
virgin mobile usa cellular Virgin mobile/ Sprint after 10 years of service with virgin mobile i have,in one week been charged $9.99 three times with no reason. It was refunded after calling and i was told it wouldnt happen again but it did. and agai Internet
Unfounded charges of $9.99 Theres times in one week. I called the first time And was told it would be refunded. They said they had no control over the charger. My money was refunded And a supposed boicot put on my phone so it wouldnt happened again. It happened 2 more times! Totalli...
Entity
Categories: Cellular Phone Companies