26, Report:
#813677
Posted Date:
Sep 20 2012
CHARTER COMMUNICATIONS Charter Cable Is this blackmail or extortion? Madison, Wisconsin
You have raised my Charter bill $45 in a single month. You are now asking me to pay $189.81 for a month of service that cost me $141.46....30 days ago. Is this how you treat your customers? I am appalled. So this is how you FORCE customers to sign contracts, by using blackmail? OR i...
Entity
CHARTER COMMUNICATIONS
Categories: Internet Service Providers
27, Report:
#936251
Posted Date:
Sep 07 2012
Charter Communications Charter Cable False advertising, lying customer support, lying sales, bad cable connections, price increases without notice, billing practices Kingsport, Tennessee
My bill suddenly jumped over $50 without notice. I call and they claim they will give me some promotional discounts that will last for 6 months. The first month yes but then it spikes up each month after that. My last bill charged me a fee for having a bundle packa...
Entity
Charter Communications
Categories: Internet Services
28, Report:
#934342
Posted Date:
Aug 30 2012
Charter Communications Charter Cable Charter Communications Bait and Switch Cinncinnati, Ohio
My Father-in-law has had Charter cable for over 20 years.We received an offer in the mail from Charter Communications,of a package including cable,internet,and home phone for $109.97 a month. Our bill has always been $88.81,and needing internet service,this seemed like a great offer...
Entity
Charter Communications
Categories: Cable TV
29, Report:
#850531
Posted Date:
Mar 11 2012
Charter Communications Charter.com Locked in pricing and within 2 months already trying to increase my billing. Internet, Nationwide
I am filing this report against Charter as many others I see have already. This is in regards to my Chat online to sign up for TV/Internet with them. The use the term DAC for their reps online and my chat with one of their DAC's is causing my stomach ache.
They s...
Entity
Charter Communications
Categories: Cable TV
30, Report:
#767675
Posted Date:
Dec 27 2011
Charter Communications Charter Too incompetent to pick up thier products when services cancelled but billed me for just under $400.00 and threatened to ruin my credit! St. Louis, Missouri
When we had Charter Service, the service itself was good - once we got a working box. If the service was interrupted, they would reimburse for the lost time. However, when we moved, I called and tried to get Charter to pick up the box, modem, remote and wiring. WHAT A NIGHTMARE...
Entity
Charter Communications
Categories: Cable TV
31, Report:
#784598
Posted Date:
Oct 05 2011
Charter Communications Charter Cable Double Charge for Modems Madison, Wisconsin
I added a Phone line to my account which already included Cable and Internet. I was told the Modem charge for the internet would be removed as it is included in my Phone bundle. When the internet Modem rental charge was not removed I contacted Charter. The first time they were happy...
Entity
Charter Communications
Categories: Internet Service Providers
32, Report:
#750750
Posted Date:
Jul 30 2011
Charter Communications, Charter Worst Customer Service Ever, Internet
Horrible Customer Service.
Failure to correct billing Failure to follow through on promises Different answers at every interaction Sold account to Collections Charter changed their acceptable use forcing me to transfer my service to Business class. The Transfer went through. Except...
Entity
Charter Communications
Categories: Internet Service Providers
33, Report:
#698623
Posted Date:
Apr 07 2011
Charter Communications RIPOFF - Charter Communications - UNETHICAL - REFUSED TO LEAVE MY PROPERTY Long Beach, California
Charter Communications
2310 Bellflower Blvd #102
Long Beach, CA 90815
I WAS LATE ON PAYING my internet bill with Charter Communication by 3-4 days, and they usually just disconnect my internet and i call and pay on the phone and they connect me back right away. I do...
Entity
Charter Communications
Categories: Internet
34, Report:
#664642
Posted Date:
Dec 04 2010
Charter Communications Charter is OUT TO GET all they possibly can Madison,, Wisconsin
I have had Charter Communications as a TV provider since 1977. Always paid bills fully and on time. On 8-29-10, I inadvertantly put in 1 number wrong from my checking account(on their my account online form, and they charged me $25.00 for insufficient funds. Couldn't they have ...
Entity
Charter Communications
Categories: Cable Companies
35, Report:
#653542
Posted Date:
Oct 22 2010
charter communications Charter, service you CANT depend on St. Louis, , Missouri
I recently opened a new business in Tn and sought out an internet , IP phone system for my company. Charter said they could install on the date I needed. Never happened. Cost me HUNDREDS in advertising and could not open my business due to not having phone service to run my credit c...
Entity
charter communications
Categories: Internet Service Providers
36, Report:
#652333
Posted Date:
Oct 20 2010
Charter Communications Charter Internet lots of lies, rip off , Internet
When I first signed up for the 8 megabit Charter Internet service, I was told when we say 8 megabits, we mean 8 megabits! There's no slow down during peak times. I guess if something sounds too good to be true, it probably is! At least, that's the way it seems with that lie I was to...
Entity
Charter Communications
Categories: Internet Service Providers
37, Report:
#643202
Posted Date:
Oct 17 2010
Charter Communications, Charter Business Charter Communications lied to me and overcharged me for service I did not request Rochester, Minnesota
A Charter Communications Rep called me to offer free phone and a digital cable box for 1 year WITHOUT ANY CHARGES. I have made it clear with the Rep that my bill must stay the same at around $99-$107 that I was paying at the moment. And she said that my Bill will not go ...
Entity
Charter Communications
Categories: Telephones
38, Report:
#637344
Posted Date:
Sep 10 2010
Charter Communications Charter Cable Fraudulent Charges, over charges, unnanounced rate increases, Internet
Every year charter raises my rate by around $10. So every year I have to call in and reduce my services to bring my rate back to where it was.Last year I was told that I could upgrade to HD and it would reduce my rate by around $10. If I had been told that my rate reduct...
Entity
Charter Communications
Categories: Cable TV
39, Report:
#612770
Posted Date:
Jul 07 2010
CHARTER COMMUNICATIONS Charter Service Awful, Half The Time No Service, Will Not Fix Overcharge Of $455 Dollars, I'm Done Lake Dallas, Texas
I tried to be patient and work with Charter. I have had them for ten years and had fairly good service until I moved to my current residence. Quote from there service guys and Field Supervisors Your at the end of Charters service line, this is the best we can get here, the box out...
Entity
CHARTER COMMUNICATIONS
Categories: Cable TV
40, Report:
#608414
Posted Date:
Jun 02 2010
charter communications Charter New internet shutoff 7 times in 2 months over $400 in bills paid!! Internet
I ordered charter internet services the 25mb service for $59.00 a month. we scheduled a date for them to come to my house and connect the internet. They never showed up to my home, I missed work because of it. I call them and ask why they never came or bothered to call me and at lea...
Entity
charter communications
Categories: Cable TV
43, Report:
#521979
Posted Date:
Nov 10 2009
Charter Communications - Charter Cable bundle pricing ripoff, installation fee problems St Louis Missouri
Beware of Bundle pricing and installation fees. Ordering the cable tv and internet service:Called 3 different times within the week, and received 3 different bundles prices for the exact same services. The services I was interested in were Expanded basic cable and internet service. ...
Entity
Charter Communications - Charter Cable
Categories: Cable TV
44, Report:
#501832
Posted Date:
Oct 01 2009
CHARTER COMMUNICATIONS Charter, Charter Internet, Charter Cable, Charter Phone Sick of all the lies!!! Received a collections notice for something I had no prior knowledge of and had received no prior bills!!! Internet
I cancelled my account with Charter at the end of June. I called on July 23rd to find out my final bill balance since it was not mailed to me and was told my total, I paid it in full at that time. I was asked about the non-returned equipment and explained to the lady that ...
Entity
CHARTER COMMUNICATIONS
Categories: Internet Service Providers
45, Report:
#500506
Posted Date:
Sep 25 2009
CHARTER COMMUNICATIONS Charter.com Charter.net Charter Communications, Charter Cable, Charter TV, Charter Phone, Charter Internet Told me had to get phone service to get better pricing on cable and internet. Became customer. Then told could remove phone. NO REFUND. CLASS ACTION LAW SUIT NOW!!!! Internet
When signing up for service, never wanted phone. didn't want to pay for it. Told it was cheaper to get cable and internet with phone than cable and internet with no phone.Paid for calling charges that never should have been billed for. I had other service, nationwide. Their service ...
Entity
CHARTER COMMUNICATIONS
Categories: Bait-and-Switch
46, Report:
#405529
Posted Date:
Jun 25 2009
Charter Communications Charter incorrect labels customers as SPAMMERS! St. Cloud Internet
Charter Communications decided on 12/26 that I am a spammer. I am self employed and work out of my home. Because of my new 550 SPAM status, I can no longer send emails that contain links or graphics to anyone except myself or the test account at Charter.
For someone who works o...
Entity
Charter Communications
Categories: Cable TV
47, Report:
#447923
Posted Date:
May 01 2009
CHARTER COMMUNICATIONS cHARTER BUNDLE SERVICES SALES SCAMS Internet
Charter is in its bankruptcy and though it is understandable they need all the aggressive sales tactics, it has got to be in ethical limits not to either confuse or con the customer. I have experienced two methods with they have dodged from their offered bundle services:
1. They of...
Entity
CHARTER COMMUNICATIONS
Categories: Internet Service Providers
48, Report:
#448097
Posted Date:
May 01 2009
Charter Communications, Charter a.k.a. CROOKS ! Kingsport Tennessee
I was already sick and tired of Charter and their high rates/monopoly on the cable and internet service in this area....but this latest fiasco really has me TICKED !
We were having a rough time due to the way things are going with the economy right now and we got behind on our Ch...
Entity
Charter Communications
Categories: Cable TV
49, Report:
#433385
Posted Date:
Mar 12 2009
Charter Communications Charter's A Master Scammer Internet
This report details how Charter Communications ripped us off. My roomate and I decided to get internet and basic cable, (Approx. 25 channels) for $40/month,taxes extra, (promotional price for 12 months, of course.). We paid $110 the day it was installed, (initial installation fe...
Entity
Charter Communications
Categories: Internet Service Providers
50, Report:
#428775
Posted Date:
Mar 02 2009
Charter Communications Charter provides lousy product, service and scams customers. Their billing is highly questionable and appears to be a ripoff Baxter Minnesota
I have had Charter cable service for many years - probably over twenty years. There are no alternative cable services available in this area. Charter has a virtual monopoly on cable service in this town and many miles surrounding it.
About four years ago I added internet service...
Entity
Charter Communications
Categories: Miscellaneous Companies