26, Report:
#1312406
Posted Date:
Jun 20 2016
Sleepy's Mattress Firm Mattress Marshall New mattress warranty Hampton Internet
I bought a new queen mattress the end of March 2016. Within 2 months, the mattress was sagging and the top cover bulging. When I went to the store (Sleepy's had been taken over by Mattress Firm), I was told that since the mattress was less than 120 days old, I coul...
Entity
Categories: Mattress Manufactures
27, Report:
#1297591
Posted Date:
Apr 04 2016
Mattress Firm Liars, Non Responsive, Bad Customer Service Westminster Colorado
Lied to us, and never answered our calls when we tried to get in touch with them about it. GO SOMEWHERE ELSE WHERE THERE ARENT SLEAZY, LYING SALES PEOPLE WHO WILL TELL YOU LIES TO GET YOU TO BUY. My boyfriend and I went in to purchase a mattress. We didn't have a lot of money, and l...
Entity
Categories: Bed & Bath
28, Report:
#1294117
Posted Date:
Mar 16 2016
JAB Distributors, LLC dba Protect-A-Bed Protect-A-Bed FAILURE TO HONOR ITS OWN WARRANTY & DECEPTIVE BUSINESS PRACTICES Wheeling, IL Illinois
DO NOT BUY PROTECT-A BED MATTRESS PROTECTOR AND DO NOT BELIEVE THEIR 10 YEAR WARRANTY SCAM!!!
My husband and I bought a king size mattress from Mattress FIRM store in Miami on November 29, 2010. When we decided on the mattress, the salesperson who knew that I was pregnant suggested ...
Entity
Categories: Warranty Companies
29, Report:
#1293142
Posted Date:
Mar 12 2016
Mattress Firm return policy Baytown Texas
We recently bought a Sterns & Foster Split Extra Long Emelia ROse mattress for $4549.99. The sale person told us we could exchange the mattress until we found on which my spouse could sleep on. When we decided we need to try something else we went to the store & we were told we coul...
Entity
Categories: Miscellaneous Companies
30, Report:
#1259969
Posted Date:
Oct 08 2015
Protect-a-Bed Did not honor warranty!!! Wheeling Illinois
We bought a new twin mattress from Mattress Firm and the salesman sold us on the idea of the Protect-a-Bed covers, as he said they would REPLACE the mattress if it failed. As this purchase was for our young daughter, we felt it was worth the investment (even though they were about...
Entity
Categories: Mattress Stores
31, Report:
#1235427
Posted Date:
Jun 13 2015
Sherwood Bedding Group Sherwood Southeast, LLC BAD Mattress Product Orlando, FL Fort Lauderdale, FL Nationwide
I purchased a king size mattress from Mattress Firm in Pembroke Pines-May 2013, for $751.47; in addition the 2 boxes, frame and mattress pad as they require to preserve warranty claims. Within the first year noticed significant sagging of up to 1.25, lump in center, floating long th...
Entity
Categories: Mattress Stores
32, Report:
#1229775
Posted Date:
May 17 2015
MATTRESS FIRM mattress firm(MF) LIFETIME WARRANTY 100% BOGUS!!!MATTRESS'S TERRIBLE QUALITY!!BAIT AND SWITCH(spent $$4,000 on 2 beds,1 soon collapsed on 1 side,other was wrong mattress)warranty inspectionhad nothing to do with my issues at all.THEY DO NOT RETURN CALLS OR MAIL. LEAGUE CITY,TX Texas
My Mattress Firm products are bogus and lifetime warranty totally bogus also!!!!One mattress is NOT memory foam,as stated.Wires/cables/springs,and no telling what else is felt inside it---NO MEMORY FOAM!!!!!Other mattress cost $$3,000!!!! and soon one side started sinking,worse by t...
Entity
Categories: Bed & Bath
33, Report:
#1225850
Posted Date:
Apr 30 2015
Mattress firm Denied warranty Littleton Colorado
Purchased a sterns and foster mattress from the rip off firm after only 1 month it was sagging worse than my ten year old mattress after calling to schedule a warranty inspection I was told that we have to pay for that inspection ( really) scheduled inspection and 37 days later they...
Entity
Categories: Furniture & Furnishings
34, Report:
#1206812
Posted Date:
Feb 05 2015
![](https://www.ripoffreports.com/report-images/45*34/docs/r1206812-8hlfbr-m6mnx8wp9t.png)
mattress firm aka bedmart Mattress firm will not honor fifteen year warranty on a expensive bed,dispite me offering fianical compensation. Frame broke my toe repeatly, no memory left. remember the bed commercial with the wine and the couple juymping on it? well thats the bed I bought and I filed numerous complaints to no avail. really? what do I have to do? make my own wine commercial and show the false advertising? Nationwide
I have been bamboozeled. Mattress Firm lies. and not in a good way. I have made reports to mattress firm about my beds(yes to be exact 3 beds) 2 queens which have lost there thrones and a california King which has broken my toe repeatly.Customer service doesn't like the swear w...
Entity
Categories: Mattress Stores
35, Report:
#1195011
Posted Date:
Dec 12 2014
Progressive Finance Progressive Leasing Progressive earned $700 million dollars in 2014 by gouging customers with challenge credit Draper Utah
I visited Mattress Firm Store #002112 on August 29, 2014 and was approved for $1200 from Progressive Finance. I purchased a mattress set and two pillows and paid an initial payment of $49.00. Delivery was scheduled for Sunday, August 31, 2014 between 12 and 4 pm. Things wen...
Entity
Categories: Loans
36, Report:
#1194444
Posted Date:
Dec 10 2014
charles singleton and his manager Sarah V. upset customer mcdonough Georgia
I went into the store looking for a mattress, i stressed i need the company to haul off my old mattress. the manager stated no problem the company can do that and deliver the next day. I bought the mattress and stated that i need to get rid of my old mattress (old ...
Entity
Categories: Customer
37, Report:
#1192985
Posted Date:
Dec 04 2014
Mattress Firm Mattress company Dallas Nationwide
I purchased two mattress sets in November for $1534 and some change. I made the purchase with Mattress Firm due to their 90 day same as cash promotion. Yesterday, less than 30 days after the purchase, I received an email stating my pay off balance is $2789.95. They are n...
Entity
Categories: Bed & Bath
38, Report:
#1184490
Posted Date:
Oct 23 2014
![](https://www.ripoffreports.com/report-images/45*34/docs/r1184490-j70duw-5bgnurdmyw.png)
Sleepy's is a Scammer! New York City Nationwide
Sleepy's, the national mattress retailer, uses highly deceptive and misleading tactics to trick their trusting customers into buying their grossly overpriced mattresses and related products. Note that on the Yelp review page for their Broadway, NYC store, 14 of the 29 reviewers rate...
Entity
Categories: Mattress Manufactures
39, Report:
#1153461
Posted Date:
Jun 10 2014
Mattress Firm I purchased a Temper Pedicure mattress that was on clearance. The series was supposed to be the Temper Cloud Breeze Supreme. They delivered the wrong one, I wrote customer refuses delivery , and dated, initialed, and signed. Charleston South Carolina
They left it with me, I called the store and said that the wrong one was delivered, and that they didn't have what he sold me in stock,. This is twice that I've been lied to. This is my second purchase from them and last, same mistake happened. Bought a model I wanted, settled for s...
Entity
Categories: Mattress Stores
40, Report:
#1147451
Posted Date:
May 17 2014
Debbie Hayes @ Mattress Firm Debbie Hayes is the most unprofessional associate I have ever worked with. She is so rude and pompous its revolting. She had the nerve to say we cant help you people. Very racist and rude, never ever do business with this women Houston Texas Internet
Debbie Hayes is the worst person I have ever met. I was simply asking questions about the differences in mattresses and trying to get an idea of what the high price mattress offers that the lower priced ones dont. She was very snarky and rude. She has a really bad attitude and...
Entity
Categories: Mattress Stores
41, Report:
#626905
Posted Date:
Apr 25 2014
![](https://www.ripoffreports.com/report-images/45*34/docs/r626905-xxc4in-izxeeh53rm.png)
Mattress Firm - Sealy Mattress I bought a Sealy mattress that sagged badly after one year. Internet
I bought a king size Sealy Mattress in 2008 when I bought my new home. The mattress was fine for only one year. It started sagging badly. My wife and I started having really bad back problems. I never had any back problems in my entire life. The spot wh...
Entity
Categories: Mattress Stores
42, Report:
#1135690
Posted Date:
Apr 02 2014
Mattress Firm Sold Me Dirty Used Mattress Largo Florida
I bought a Mattress two days ago from this Mattress Firm Location and they completely ripped me off. They sold me a dirty used mattress claiming that it was sold to a previous customer that took it home and returned it the next day. The mattress was wrapped up like it was brand new ...
Entity
Categories: Mattress Manufactures
43, Report:
#1121676
Posted Date:
Feb 07 2014
Mattress Firm Deceptive Sales and horrible customer service Orlando Florida
I saw the ad on TV about mattress firm and the free delivery and 90 day same as cash. I called the sales dept 800 number and the sales man was so fast I felt like I was ordering a pizza. I ordered a mattress and pillows, the pillows that I wanted the sales man said they ...
Entity
Categories: Bed & Bath
44, Report:
#1114473
Posted Date:
Jan 10 2014
Mattress Firm or Debbie Hayes No Refund Processed for 21 days birmingham Alabama
I ordered a mattress from mattress.com in December 5th, 2013. I decided to return the mattress without using it a single day. It was still sitting in my garage as delivered. Called the company to schedule a refund and a pick up. They came to pick it up on 12/27/13, but the refu...
Entity
Categories: Bed & Bath
45, Report:
#1106700
Posted Date:
Dec 13 2013
Mattress Firm They say they are a Top 50 company to work for??? Indianapolis Indiana
Well this could be a long report! But they hire you...guaranteed $28,000 salary..as a Newbie a Manager in training you make $13.00 an hour and not allowed to work more than 40 hours.... once you are trained you become a MOD Manager on Duty.. meaning you travel all over the city to r...
Entity
Categories: Mattress Stores
46, Report:
#1105201
Posted Date:
Dec 07 2013
Mattress Firm, Houston, TX Mattress Firm Refused to resond to complaint with the BBB for refusal to refund money on mattress return Houston Texas
Mattress Firm Houston, Texas. Kept my money on a mattress return and refused to provide me with a reason why. I called, emailed and filed a complaint with the BBB that they did not bother to respond to. I purchased a mattress and the first delivery was free. ...
Entity
Categories: Mattress Stores
47, Report:
#1103854
Posted Date:
Dec 03 2013
bob mills furniture 90 nights of 90 nights or it's 90% Free, B.S. Temple Texas
Horrible experience. Purchased over $9,000.00 dollars worth of merchandise, and I have had nothing but issues from the day of delivery. Initial delivery: 1 1/2 hours late past the window time frame that was given. Did not have the necessary parts to put my daughters bed together. De...
Entity
Categories: Furniture & Furnishings
48, Report:
#1098993
Posted Date:
Nov 13 2013
Mattress Firm The salesman,Gino,Lied about which contract we were signing and told us we were signing the 60 days same as cash Merritt Island Florida
First the salesman Gino,couldn't stop looking at my breasts. Then he told us we could pay for the mattresses in three months or in six same as cash no difference. But this scuzz ball has us sign a leasing contract for one year six months! If we wanted used mattresses we would've w...
Entity
Categories: Bait-and-Switch
49, Report:
#1081073
Posted Date:
Sep 02 2013
Mattress Firm Mattress Firm is Dirty Port Orange Florida
I went to Mattress Firm and bought a sealy at 999.99 after the sales guy discounted $400 from the bed to beat a compeditor. I thought I was getting a deal. When the bed arrived late night it was a used mattress. Not only was it used but it had a big stain on it. The nexst day ...
Entity
Categories: Mattress Stores
50, Report:
#1059229
Posted Date:
Jun 14 2013
Mattress Firm in Alpharetta, Georgia. delivered the wrong mattress to me Alpharetta Georgia
6/14/2013
I went into the Mattress Firm on North Point Pkwy. in Alpharetta, GA earlier this week to purchase a king size mattress set. I specifically asked for a Sealy Posturpedic Firm PillowTop. The salesman immediately told me that they did carry this mattress. He expla...
Entity
Categories: Mattress Manufactures